topic Re: Connection issues in Broadband

Connection issues

KylieB — Tue, 05 Mar 2024 06:24:58 GMT

We are having trouble with our WiFi since last night. Devices are connecting however no devices can use the internet. My phone states signal strength is excellent however also says connection issues. Hub is fine and when running the signal strength checker on the website it states there are no issues. This is not the case as I am having to use my phones data just to get onto this website. We have reset hub a few times and disconnected and reconnected devices but this doesn't seem to improve the situation. Any ideas people?

Re: Connection issues

hazza — Tue, 05 Mar 2024 06:51:48 GMT

mine is the same...i had 2 wifi keys setup the standard wifi key to connect too and a 5g wifi key which all wireless gaming and mobiles are connected too. Whatever has happened nothing will work on the 5g key so had to connect to the other...hope that helps

Re: Connection issues

Chrisee — Tue, 05 Mar 2024 07:11:38 GMT

@KylieB what are the leds on your hub showing? These can tell you what is wrong and what to do see https://www.sky.com/help/articles/hub-lights-explained-start

Re: Connection issues

KylieB — Tue, 05 Mar 2024 08:40:35 GMT

All green so I don't understand what the issue is 🤦🏻‍♀️

Re: Connection issues

ZoeKc — Tue, 05 Mar 2024 09:15:09 GMT

I'm having the same issues but the connectivity test shows all good - ideas anyone? Thanks

Re: Connection issues

Matt-emptystock — Tue, 05 Mar 2024 18:59:27 GMT

I have been having the same problem for a few months now, everything tests ok but at least 50% of the time my iPad will not connect to the internet even though it shows full WiFi connection

Re: Connection issues

hazza — Tue, 05 Mar 2024 20:15:30 GMT

Has anyone just renewed there package since this has been happening?