topic Service speeds in Broadband

Service speeds

Mookie1 — Mon, 04 Mar 2024 15:59:16 GMT

I have been with sky for a few months now , I only have a broadband package with them , I also paid extra for a max hub to help boost my connection within the hous. When I first signed up I was promised and garuanteed speeds of atleast 30mbs in main room and 10mbs in every other room, since day one this has never been achieved despite multiple calls and complaints to them , most recently during a call and diagnostic over the phone with a sky technitian they informed me that there is currently only 7mbps reaching my router.

am I entitled to some form of compensation

Re: Service speeds

Chrisee — Mon, 04 Mar 2024 16:14:19 GMT

@Mookie1 post your Sky hub's connection stats see Find your Sky Broadband router statistics

Re: Service speeds

TimmyBGood — Mon, 04 Mar 2024 16:22:01 GMT

@Mookie1 wrote:

When I first signed up I was promised and garuanteed speeds of atleast 30mbs in main room and 10mbs in every other room

am I entitled to some form of compensation

The Max Hub comes with the Enhanced Wall to Wall WiFi Guarantee, which 'guarantees' one month broadband subscription refund.

Re: Service speeds

TimmyBGood — Mon, 04 Mar 2024 16:23:31 GMT

@Mookie1 wrote:

most recently during a call and diagnostic over the phone with a sky technitian they informed me that there is currently only 7mbps reaching my router.

am I entitled to some form of compensation

That, however, is covered by the Sky Speed Guarantee, which is different.