topic Re: No Ont box in Broadband

No Ont box

Wombatsky — Mon, 04 Mar 2024 15:10:50 GMT

Hi Folks, I'm a new Sky Broadband customer. I have no ONT box in the house, only a telephone connection box. The previous owner had Sky so it may the phone box is what I need to use. Would this be correct or do I need an ONT box? I've connected to the phone box with the Router. I have green light for power and WiFi but no Internet or voice. Today is my connection day, and I understand it can take up to midnight to connect Internet. What type of phone should I buy and can I phone out and receive calls, and where do I get my phone. Apologies for so many questions, am an absolute Sky newbie but computer saavie. Hope someone in Skyland can help.

Many thanks in anticipation.

Bill

Re: No Ont box

TimmyBGood — Mon, 04 Mar 2024 15:14:19 GMT

@Wombatsky

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: No Ont box

cookiemonsteruk — Mon, 04 Mar 2024 15:15:04 GMT

@Wombatsky

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: No Ont box

Wombatsky — Mon, 04 Mar 2024 15:23:41 GMT

No Joy, thanks. Address not showing. Will check later today

Re: No Ont box

TimmyBGood — Mon, 04 Mar 2024 16:01:15 GMT

@Wombatsky wrote:

What type of phone should I buy and can I phone out and receive calls, and where do I get my phone.

Any normal analogue telephone handset or DECT base would be appropriate: what you don't want is a 'digital' or 'VOIP' phone. By default you'd be provisioned on Sky Talk Pay as you Talk which accepts incoming calls but with rather a high pence-per-minute charge for outbound.

Re: No Ont box Sky are on the case. Second engineer calli...

Wombatsky — Wed, 06 Mar 2024 17:58:41 GMT

Re: No Ont box Sky are on the case. Second engineer calling tomorrow , 7th march, new fibre line and ONT box to be fitted. Watch this space.