topic Loosing connection/poor connection in Broadband

Loosing connection/poor connection

Rasna — Mon, 04 Mar 2024 10:12:42 GMT

Ever since I have changed from BT to Sky, I have been having poor connection or loosing connection when I am on my work Teams calls or just generally browsing on my phone.
I was told that this Sky broadband I take out would be much faster than what I had previously with BT. But instead I have been having trouble ever since I changed over to Sky. I left it a while, thinking maybe it's a new line and needs time to settle down. But the problem keeps going on and getting worse actually.

Re: Loosing connection/poor connection

Highlinder — Mon, 04 Mar 2024 11:16:45 GMT

@Rasna Is this only devices connected to the Wi-Fi that you are having issues with or is it also devices connected by hardwire or ethernet.

Re: Loosing connection/poor connection

Rasna — Mon, 04 Mar 2024 11:23:40 GMT

Hi, it's mainly WiFi related (teams calls, mobile phone). However, the connection I have on my device that is via hardwire, is also slower than before

Re: Loosing connection/poor connection

Highlinder — Mon, 04 Mar 2024 11:25:30 GMT

@Rasna Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Loosing connection/poor connection

Rasna — Mon, 04 Mar 2024 14:16:02 GMT

Router Statistics

System Up Time: 301:09:49

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 54212207 191090664 0 36773 58531 301:07:55 LAN Up 39851178 3832405 0 14017 301 301:09:49 WLAN (2.4 GHz) Up 23043324 12778140 0 13674 552 301:08:04 WLAN (5 GHz) Up 291027012 44564159 0 0 0 301:08:01

Broadband Link Downstream Upstream Connection Speed 159900 kbps 30000 kbps

Re: Loosing connection/poor connection

Highlinder — Mon, 04 Mar 2024 16:54:13 GMT

@Rasna Where is your router kept and do you have a good signal throughout the property?

Re: Loosing connection/poor connection

Rasna — Mon, 04 Mar 2024 17:02:28 GMT

The router is kept in the living room. The same place as my previous router from BT

Re: Loosing connection/poor connection

Highlinder — Mon, 04 Mar 2024 19:08:25 GMT

@Rasna Can you check to see if any of the directions in the link below help with the Wi-Fi.

https://www.sky.com/help/articles/improve-the-wi-fi-signal-to-your-devices