topic Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved? in Broadband https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578882#M379442 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3987356">@Dan-89</a>&nbsp;</P> <P>&nbsp;</P> <P>That usually means an external fault the quickest way to book an engineer is to call sky</P> <P>&nbsp;</P> <P>Contact sky as below<BR /><BR />Follow the link and choose need more help<BR /><BR /><A href="https://www.sky.com/help/home/" target="_blank">https://www.sky.com/help/home/</A><BR /><BR />If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland</P> Sun, 03 Mar 2024 16:33:40 GMT cookiemonsteruk 2024-03-03T16:33:40Z My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved? https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578877#M379440 <P>Red light on the LOS of the BT fibre box. Who do I need to speak to to get it resolved? Had no WiFi for 3 days and going round in circle with the chat bot!&nbsp;</P> Sun, 03 Mar 2024 16:30:46 GMT https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578877#M379440 Dan-89 2024-03-03T16:30:46Z Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved? https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578882#M379442 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3987356">@Dan-89</a>&nbsp;</P> <P>&nbsp;</P> <P>That usually means an external fault the quickest way to book an engineer is to call sky</P> <P>&nbsp;</P> <P>Contact sky as below<BR /><BR />Follow the link and choose need more help<BR /><BR /><A href="https://www.sky.com/help/home/" target="_blank">https://www.sky.com/help/home/</A><BR /><BR />If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland</P> Sun, 03 Mar 2024 16:33:40 GMT https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578882#M379442 cookiemonsteruk 2024-03-03T16:33:40Z Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved? https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578885#M379443 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3987356">@Dan-89</a>&nbsp;</P> <P>&nbsp;</P> <P>LOS is loss of signal, and indicates no light is coming down the optical cable.&nbsp; You'll need to persist in logging a fault with Sky so that they can book Openreach to investigate.</P> Sun, 03 Mar 2024 16:35:26 GMT https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578885#M379443 TimmyBGood 2024-03-03T16:35:26Z Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved? https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578886#M379444 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3987356">@Dan-89</a>&nbsp;there is an issue stopping the optical signal reaching the ONT so it needs an enf]ginerr from Openreach to see whats wrong. To enable that I have escalated your post&nbsp;to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted but given its Sunday that might now be tomorrow. </P> <P>&nbsp;</P> <P>Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.</P> Sun, 03 Mar 2024 16:36:09 GMT https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578886#M379444 Chrisee 2024-03-03T16:36:09Z Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved? https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578920#M379453 <P>Thanks for escalating this. We’ve sent Dan-89 an invite to chat.</P> Sun, 03 Mar 2024 17:21:44 GMT https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4578920#M379453 Greenfingers001 2024-03-03T17:21:44Z Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved? https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4580478#M379814 <P>We are still looking to help you <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3987356">@Dan-89</a></SPAN>. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Tue, 05 Mar 2024 17:16:52 GMT https://helpforum.sky.com/t5/Broadband/My-BT-fibre-box-has-a-fault-red-light-on-the-LOS-How-can-I-get-the-issue-resolved/m-p/4580478#M379814 Mr+Flibbles+86 2024-03-05T17:16:52Z