topic Re: Sluggish Broadband Connection Since Issues at Exchange in Broadband

Sluggish Broadband Connection Since Issues at Exchange

welsh_rocker — Sat, 02 Mar 2024 18:03:41 GMT

Approximately 2 weeks ago there were issues at the local exchange which caused failure in the Broadband and Phone service due to a Power failure. This issue was resolved quickly however since this has happened I have noticed that the Broandband connection is sluggish and is taking longer to load certain websites or download content. Also my broandband Download speed has gradually dropped in the last 12 months again from 48mbs previously to now 44mbs. What would be the process into getting Openreach to review the equipment at the exchange for any potential faults.

Re: Sluggish Broadband Connection Since Issues at Exchange

Highlinder — Sat, 02 Mar 2024 20:09:55 GMT

@welsh_rocker Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Sluggish Broadband Connection Since Issues at Exchange

welsh_rocker — Sat, 02 Mar 2024 20:35:58 GMT

Good Evening @Highlinder please see the stats from my router below.

As per my original request the connection is currently sluggish and seems to be gradually losing speed since the failure of Exchange equipment within the area.

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1381756656 2550501498 0 2031826 48542475 379:17:43 LAN Up 2257743270 1222716088 0 8692359 437424 1959:35:53 WLAN (2.4 GHz) Up 24437760 7980237 0 2928 0 964:49:56 WLAN (5 GHz) Up 592741389 319886882 0 0 0 964:49:57

Broadband Link Downstream Upstream Connection Speed 48997 kbps 14234 kbps Line Attenuation D1(14.7 dB) , D2(36.2 dB) , D3(55.4 dB) U0(4.9 dB) , U1(27.4 dB) , U2(42.4 dB) Noise Margin 6.9 dB 5.9 dB

Re: Sluggish Broadband Connection Since Issues at Exchange

Highlinder — Sat, 02 Mar 2024 20:47:08 GMT

@welsh_rocker What is the system uptime on the router? This helps us see if the connection dropped during the period the router was up.

When was the last time you re-set the router, as it looks like from the LAN uptime is has been over 1900 hours uptime.