https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4578136#M379308 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3726710">@Hirst123</a>&nbsp;</P> <P>Sky pass it to Openreach to investigate and fix so no one here will have any idea for a timeframe.</P> <P><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when the fault is first reported to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.</P> Sat, 02 Mar 2024 13:16:51 GMT Daniel0210 2024-03-02T13:16:51Z https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4578115#M379305 Hi, broadband and phone outage in the Stanley area of Wakefield. Not been working since Wednesday morning, Sky says could take longer than 2 days to fix. Does anyone know what the problem is and how long likely to continue. Thanks for any feedback Sat, 02 Mar 2024 12:49:56 GMT https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4578115#M379305 Hirst123 2024-03-02T12:49:56Z https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4578136#M379308 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3726710">@Hirst123</a>&nbsp;</P> <P>Sky pass it to Openreach to investigate and fix so no one here will have any idea for a timeframe.</P> <P><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when the fault is first reported to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.</P> Sat, 02 Mar 2024 13:16:51 GMT https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4578136#M379308 Daniel0210 2024-03-02T13:16:51Z