topic Fibre issue - Connection dropped last night in Broadband

Fibre issue - Connection dropped last night

Skylark — Sat, 02 Mar 2024 10:21:07 GMT

My Sky fibre is down, the LOS light is red meaning external issue. Followed all guides and no joy so issue is external to all equipment in the house. Connection failed at approx 9:30pm 01/03/24
Makes it difficult when you can't get contact with anyone at Sky other than the self help robot that just sends you round in circles after telling you that there is a fault.

I just need to report the fibre needs fixing as it is not the router or power etc. So frustrating trying to get anywhere with this!

Re: Fibre issue - Connection dropped last night

Highlinder — Sat, 02 Mar 2024 10:41:13 GMT

@Skylark Your other post was escalated to Sky and they have now sent you that invatation.

Re: Fibre issue - Connection dropped last night

peter-marlow+1966 — Sat, 02 Mar 2024 11:34:57 GMT

Follow this to get to speak to an advisor, ring sky go through the messages when it says we have sent you a link would you like to use it say no then after questions you will get put through to an advisor I do this when ever I ring them