topic Re: Broadband down in Broadband

Broadband down

Clear+Blue+Sky — Fri, 01 Mar 2024 21:37:54 GMT

No internet connection m

is there a status page for the service?

the service checker says it's all OK but clearly not !!!

Re: Broadband down

Clear+Blue+Sky — Fri, 01 Mar 2024 21:43:00 GMT

Rebooted Hub.

Might be an issue with some services.

Re: Broadband down

Highlinder — Fri, 01 Mar 2024 21:48:15 GMT

@Clear+Blue+Sky Keep an eye on it and if it goes down again then come back let the community know.

Re: Broadband down

Skylark — Fri, 01 Mar 2024 22:30:00 GMT

Mine gone down as well, checker says all OK ...NOT ! Red light on fibre box and no wifi.

Re: Broadband down

Highlinder — Fri, 01 Mar 2024 23:19:59 GMT

@SkylarkWas it the service checker that you used to check your services or was it the broadband test that you ran to check if your broadband was working?

Re: Broadband down

Skylark — Fri, 01 Mar 2024 23:34:04 GMT

Tried all thr chrckers offered by thr guides, first of all they daid all ok thrn eventually it was an oops sometging is wrong with connection and it yhrn refused to che k anymore as said technical difficulties stopped any further checkd working.

On the fibre box the LOS light is red which indicateds an external issue.

Re: Broadband down

Highlinder — Sat, 02 Mar 2024 10:16:23 GMT

@Skylark I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband down

Addie15 — Sat, 02 Mar 2024 10:24:29 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Skylark.

Re: Broadband down

Addie15 — Sat, 02 Mar 2024 11:45:00 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.