topic Continuous orange light no internet issues in Broadband

Continuous orange light no internet issues

EllenMatt — Fri, 01 Mar 2024 21:40:01 GMT

Hi,

We're repeatedly experiencing the orange voice light, causing no internet.
This completely kills off the router, Ethernet connections also lost.

Tonight it's happened twice in 2 hours. First happened, reset router, 2 hours later happens again.

Sometimes this happens weekly, sometimes multiple times a day, sometimes only once a month.

Seen several posts about this issue with no real answer. Why are Sky not resolving this when it's a know issue?

Is it linked to a specific router type?

Re: Continuous orange light no internet issues

Highlinder — Fri, 01 Mar 2024 22:28:33 GMT

@EllenMatt Have you ran the broadband test when this happens? Which speed are you on Super fast or ultrafast?

Re: Continuous orange light no internet issues

EllenMatt — Sat, 02 Mar 2024 08:30:08 GMT

Ironically the broadband test shows all green - despite no connection! However when I go into the router settings via http://192.168.0.1 it clearly shows it's disconnected.

Only recovery is to reboot the hub, but that's not useful when you lose internet midway through work or game streaming 😞

We're on ultra fast fibre 900Mb

And it's gone again this morning.

Re: Continuous orange light no internet issues

Chrisee — Sat, 02 Mar 2024 08:54:41 GMT

@EllenMatt I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Continuous orange light no internet issues

Addie15 — Sat, 02 Mar 2024 09:32:39 GMT

Hi there! Thank you for escalating this. We have sent an invite to @EllenMatt.