topic Re: No internet since lunchtime in Broadband

No internet since lunchtime

Ian717 — Thu, 29 Feb 2024 20:09:37 GMT

No internet since lunchtime - Herne bay, Kent

Re: No internet since lunchtime

peter-marlow+1966 — Thu, 29 Feb 2024 20:59:10 GMT

I am in dover. No problems with my broadband, but I am on full fibre to the property 500mps, 55inch sky glass tv , and 1 puck

Re: No internet since lunchtime

Highlinder — Thu, 29 Feb 2024 22:11:45 GMT

@Ian717 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: No internet since lunchtime

Ian717 — Thu, 29 Feb 2024 22:31:42 GMT

The broadband test tells me there is an outage in my area, but gives no useful information such as when it will be fixed.

Ringing the sky broadband contact number - found only via a Google search - gets me a recorded message.

The loss of the internet is bad enough - and potentially professionally quite dangerous - but the lack of any specific details about what is happening is very frustrating.

Re: No internet since lunchtime

Highlinder — Fri, 01 Mar 2024 10:21:09 GMT

@Ian717 If there is an outage in the area then it will not just be Sky that is effected. So Openreach will be doing there best to get everyone online again.

Re: No internet since lunchtime

Ian717 — Fri, 01 Mar 2024 10:49:42 GMT

Up and running again this morning. Thanks for the replies...