topic Re: The connecter does not fit the wall socket in Broadband

The connecter does not fit the wall socket

Luctram — Tue, 27 Feb 2024 13:02:03 GMT

Hi everyone

I just moved house so I changed the wifi address and today my wf will be activated but the connection between the wifi and the socket is on the wall it doesn't fit so what should I do?

Re: The connecter does not fit the wall socket

jamesn123 — Tue, 27 Feb 2024 13:22:10 GMT

Hi @Luctram

Struggling to understand what you mean. Could you post a photo?

Re: The connecter does not fit the wall socket

Luctram — Tue, 27 Feb 2024 13:28:02 GMT

Thanks for your question, could you please show me how can i find out where's post pictures and video

Re: The connecter does not fit the wall socket

Luctram — Tue, 27 Feb 2024 13:34:59 GMT

@Luctram wrote:
Thanks for your question, could you please show me how can i find out where's post pictures and video

@Luctram wrote:

Thanks for your question, could you please show me how can i find out where's post pictures and video

Re: The connecter does not fit the wall socket

Luctram — Tue, 27 Feb 2024 13:36:49 GMT

Re: The connecter does not fit the wall socket

jamesn123 — Tue, 27 Feb 2024 13:38:29 GMT

@Luctram

Ah I see now.

You need a microfilter, they can be had from almost any local or online electronics store. Here is an example from Amazon.

Re: The connecter does not fit the wall socket

Luctram — Tue, 27 Feb 2024 13:49:46 GMT

@jamesn123 wrote:
@Luctram
Ah I see now.
You need a microfilter, they can be had from almost any local or online electronics store. Here is an example from Amazon.

Oh, I don't know about that, thanks for you help. Do you think it will be fit with mine

Re: The connecter does not fit the wall socket

TimmyBGood — Tue, 27 Feb 2024 13:55:17 GMT

@Luctram

A plug-in microfilter converts a single BT jack socket to twin sockets: an RJ11 for data to an internet router (the purple end you are holding) and a BT socket, which is probably obsolete in your case as the BT jack socket on the rear of the Hub will be the active one.

Re: The connecter does not fit the wall socket

Luctram — Tue, 27 Feb 2024 14:11:55 GMT

thanks for your answer, do you think it will fit with mine

Re: The connecter does not fit the wall socket

Luctram — Tue, 27 Feb 2024 14:14:00 GMT

@TimmyBGood

thanks for your answer, do you thinh it will be fit with mine

Re: The connecter does not fit the wall socket

TimmyBGood — Tue, 27 Feb 2024 14:15:23 GMT

@Luctram

Yes: all plugin microfilters perform the same function and have the same sockets.

Re: The connecter does not fit the wall socket

Luctram — Tue, 27 Feb 2024 14:20:43 GMT

@TimmyBGood @That's great, you help me a lot

thank you so much

Re: The connecter does not fit the wall socket

Luctram — Thu, 29 Feb 2024 18:09:40 GMT

hsvdgsh ksks

Re: The connecter does not fit the wall socket

Luctram — Thu, 29 Feb 2024 18:18:16 GMT

(view in My Videos)

@TimmyBGood I hope not to bother you. I bought the microfilter and installed it but I don't understand why my wifi still can't connect, do you know why?

. Hope you will answer. Thank u

Re: The connecter does not fit the wall socket

Luctram — Thu, 29 Feb 2024 18:41:05 GMT

Re: The connecter does not fit the wall socket

JimM1 — Thu, 29 Feb 2024 21:53:14 GMT

@Luctram Have you recieved a text message from sky stating that your activation is now live?

If you log into your sky account with a mobile device, what does it say in your orders section?

And link to run from your mobile device.

Setting up your Sky hub | Sky Help | Sky.com

Re: The connecter does not fit the wall socket

Luctram — Thu, 29 Feb 2024 23:02:58 GMT

Hi Jim, i got the message they said it activated yesterday and when i log into my acc it show up setting up your Sky Hub - which sky hub do you have? Then nothing @JimM1

Re: The connecter does not fit the wall socket

JimM1 — Fri, 01 Mar 2024 04:27:49 GMT

@Luctram So from the link that i sent you, it takes you to sky help for setting up the router off which YOU have the NEW Sky Max Hub, but i have the older Sky Broadband Hub. The principle connection is the same for both, apart from YOU have to DOWNLOAD the app to a mobile device to operate/change etc.

You have connected everything 100% correct from the pictures that you posted now that you added the filter, it is and older BT style socket, and there are a few different models through the ages. The new method for connection is regarding having a landline telephone, which now plugs into the Rear of your router INSTEAD of the filter connection, but as you are NOT using a house telephone then this does not matter.

There is 2 parts to this installation, First the telephone line from the Exchange which ends up on that wall mounted socket were you are plugging the filter into, is controlled by OR (openreach), this may have been disconnected outside of your premises, and there is absolutely nothing that you can do about that, YOU have to call sky who will GET it fixed, This is all part of the installation the man from (OR) goes and connects the wiring, and sometimes mistakes are made, UNLESS you know he was there at the house/flat and said, ok checked with my test equipment and the LINE is good.

Second, sky sent you the box with the router/cables/ etc, this is the self install 2nd part, and you have done your part by plugging it in.

So texts would go like this, you get from OR were doing and fixing your line etc, can all be remote, your good to go. Second from sky, your activation is now complete, you can now plug in your hub and you are good to go. But issues can happen at any point. Going to start a second page for you now.

Re: The connecter does not fit the wall socket

JimM1 — Fri, 01 Mar 2024 04:43:57 GMT

@Luctram On your New Max hub, single led, colours indicate condition, white is the good one, yours looks like it is RED and if it does not go white say after 3mins from switching on then ISSUE.

You could have a failed activation, but it can take upto Midnight from your text before it all works.

When you log into your MySky app THAT you have to DOWNLOAD to your mobile (and i dont need to do that because older model for me), your account shows everything, there is a service checker that can and will test the connection. Also and this is what i think you will have to do, is find on the page, i need more help, which will show you the sky customer number to call, then YOU need to call them to report a failed activation, the agent that you are speaking to will be able to look and see what is going on.

Post back and let us no how it is going and how it is resolved.

You may wake up this morning, and everything is good, WHITE light on your Router.

Re: The connecter does not fit the wall socket

JimM1 — Fri, 01 Mar 2024 05:09:22 GMT

@Luctram And finally if you have the new FTTP fibre to the premises then all off the above is wrong.

Some people who leave have been taking the OR equipment called an ONT, if you search you will find a picture on this forum, if that is the case, then you need to look around your house to find were it was.

And we can cross that bridge if we need too.

Regards