topic Re: Connection good but no internet in Broadband

Connection good but no internet

Vickyn — Thu, 29 Feb 2024 17:14:20 GMT

I've checked my connection and everything is showing good but I've got a flashing orange Internet light and no WiFi

Re: Connection good but no internet

jamesn123 — Thu, 29 Feb 2024 17:18:36 GMT

Have you tried running the line test in the My Sky app? If you have a line fault it should allow you to report it to Sky/book an engineer

Re: Connection good but no internet

Vickyn — Thu, 29 Feb 2024 17:19:56 GMT

I've done that and it says everything is working but it isn't

Re: Connection good but no internet

jamesn123 — Thu, 29 Feb 2024 17:29:07 GMT

@Vickyn

I've escalated your post to Sky, look out for a message on the forum

Re: Connection good but no internet

Vickyn — Thu, 29 Feb 2024 17:31:31 GMT

Thank you. I'm going round in circles on sky trying to get help!

Re: Connection good but no internet

Mr+Flibbles+86 — Fri, 01 Mar 2024 08:59:43 GMT

Thanks for escalating this. We’ve sent an invite to @Vickyn to chat.

Re: Connection good but no internet

Addie15 — Sun, 03 Mar 2024 09:02:18 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.