topic Re: Poor Connection to Hub in Broadband

Poor Connection to Hub

David9393 — Thu, 29 Feb 2024 13:23:22 GMT

What do you don when your connection to the Hub is below the minimum guarantee and been consistently low over the past few months. You do the online test and it comes back every time with message that connection to Hub is poor but the online help doesn't let you go through and speak to someone. It is super fast broadband with green of about 43mb/s but has been 36.5 for past few days and average 41.6 over last 30 days.

even if an upgrade to full fibre was suggested and guided somewhere it might help. Anyway contract ends in May so I will probably have to look elsewhere and Virgin already cabling in town 😌

Re: Poor Connection to Hub

Chrisee — Thu, 29 Feb 2024 13:40:25 GMT

@David9393 basically you call Sky and report the issue but whether they can get the issue fixed depends on the oroblem and whether Openreach will fix it. If you post your hub's stats then forum members can advise further see Find your Sky Broadband router statistics

Re: Poor Connection to Hub

David9393 — Thu, 29 Feb 2024 13:53:56 GMT

Re: Poor Connection to Hub

jamesn123 — Thu, 29 Feb 2024 14:03:35 GMT

@David9393

Your stats show a banded line with clear fault.

I've escalated your post to Sky, look out for a message on the forum

Re: Poor Connection to Hub

David9393 — Thu, 29 Feb 2024 14:04:31 GMT

Thanks for you help

david

Re: Poor Connection to Hub

Lisa-P1987 — Thu, 29 Feb 2024 14:34:02 GMT

Thanks for escalating this. We’ve sent @David9393 an invite to chat.

Re: Poor Connection to Hub

Lisa-P1987 — Mon, 04 Mar 2024 09:33:37 GMT

Thanks for chatting to us @David9393 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks