topic Re: Engineer has not turned up in Broadband

Engineer has not turned up

EmmaVEvans — Thu, 29 Feb 2024 13:31:26 GMT

I have been sat at home waiting for an engineer to activate my fibre broadband. Due today between 8am and 1pm and nobody has shown up. I have not had any communication to inform me of any changes.

Re: Engineer has not turned up

TimmyBGood — Thu, 29 Feb 2024 13:34:39 GMT

@EmmaVEvans

Most 'activation' doesn't require attendance at the address: FTTP installation does.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Engineer has not turned up

Chrisee — Thu, 29 Feb 2024 13:37:57 GMT

@EmmaVEvans if the engineer is from Openreach the network operator this does happen as they have multiple jobs assigned in a timecslot so where one over runs later jobs get lost.

Sky probably wont know whats happened until the Openreach system updates over night. You should be die compensation see Customer Auto-Compensation | Sky Help | Sky.com