topic Voice light in Broadband

Voice light

Nic012 — Thu, 29 Feb 2024 13:08:22 GMT

Im absolutely fed up of paying the maximum amount for ultra fast guaranteed broadband in every room to have the orange voice light on my router appear every other day!! I work from home and I'm missing online meetings due to switching off my router and re booting everything. What kind of service is this? I need to look at switching and notifying OFCOM!!

Re: Voice light

TimmyBGood — Thu, 29 Feb 2024 13:28:42 GMT

@Nic012 wrote:

I need to look at switching and notifying OFCOM!!

Ofcom does not intercede in technical issues between a subscriber and an ISP.

Have you reported the Voice issue to Sky and had it investigated by Openreach?

Re: Voice light

Nic012 — Thu, 29 Feb 2024 15:15:52 GMT

I've been in touch with Sky but not Open Reach thanks for the advice!

Re: Voice light

jamesn123 — Thu, 29 Feb 2024 15:19:18 GMT

@Nic012

No you do not contact Openreach. You contact Sky who then engage Openreach if something needs fixing by Openreach. If you attempt to contact Openreach they will just tell you to contact your ISP.

Re: Voice light

Nic012 — Thu, 29 Feb 2024 15:21:20 GMT

Ok great thanks 👍🏼

Re: Voice light

KevNewMedia — Fri, 24 May 2024 12:28:21 GMT

Hi @Nic012

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Voice light

KevNewMedia — Fri, 24 May 2024 12:30:27 GMT

Hi @Nic012

Please ignore this post as I've raised the request for yourself in error 😎