topic Re: Sporadic partial internet outage with FTTP in Broadband

Sporadic partial internet outage with FTTP

RO55 — Wed, 28 Feb 2024 20:54:47 GMT

Basically:

Using UDM PRO plugged straight into ONT, with option 61 set, this gives me a WAN ip and internet connectivity... BUT

The internet can only load things like youtube, google and websites. Downloads, speed tests or steam simply do not work and "time out" which seems like a dns issue, this is the same for multiple devices, wired and wireless.

Then for whatever reason it goes back to downloading at full 1Gbps for a couple of minutes where everything works and then loops, back to "timing out" and only being able to search google, watch youtube etc.

I have tried the original SKY Q router, but I see a maximum of 500-600 mbps when on a speedtest and I don't seem to get the download errors though the speeds are quite a bit lower than the 900 for my package.

My internet was only installed today, but its mighty frustrating, any help would be greatly appreciated

Re: Sporadic partial internet outage with FTTP

JimM1 — Wed, 28 Feb 2024 21:11:47 GMT

@RO55 Put the sky router back on the system, leave it for a couple of days until the fttp settles, go check the broadband shield settings in the account and adjust as you require. Then move to your other system, once you know it is stable.

Re: Sporadic partial internet outage with FTTP

RO55 — Wed, 28 Feb 2024 21:18:54 GMT

Thanks Jim, will do that and report back my findings

Re: Sporadic partial internet outage with FTTP

jamesn123 — Thu, 29 Feb 2024 13:29:11 GMT

FTTP does not require settling in, it either works or it doesnt. Also broadband shield is not a factor when the Sky hub is not in place.

Re: Sporadic partial internet outage with FTTP

RO55 — Fri, 08 Mar 2024 22:34:54 GMT

Funnily enough until now I would have agreed with you, but after leaving it 2 ish weeks and plugging it straight into my UDM pro I'm getting a solid 965 mbps download which actually makes sense, as the 1500 mtu will be taking up the rest of the 30 ish meg loss(3.5%).

Its most likely just because I tried on the same day as the line got installed. Plus, I am the first person on my road with fibre and the first connection to the entire backbone to the CBT, which in this case, it may have needed a day or two to settle.

In any case, thanks for the replies and the help

Re: Sporadic partial internet outage with FTTP

JimM1 — Sat, 09 Mar 2024 03:49:57 GMT

@RO55 Glad its all worked out for you 👍. Jim