topic Re: Download and Upload Below Minimum Regularly in Broadband

Download and Upload Below Minimum Regularly

DKB52 — Wed, 28 Feb 2024 17:43:44 GMT

I keep checking my broadband speeds at different times of the day and it struggles to reach the minimum guaranteed levels of 31.6 download and 7 upload.

The best today via OOKLA was 27.62 download and 6 upload.

Can you please help improve these speeds?

Re: Download and Upload Below Minimum Regularly

Highlinder — Wed, 28 Feb 2024 18:16:34 GMT

@DKB52 Which device are you using to do these speed tests with?

Re: Download and Upload Below Minimum Regularly

DKB52 — Fri, 01 Mar 2024 09:05:00 GMT

I have used the SKY router plus other online checkers and all show below acceptable levels of speed.

Re: Download and Upload Below Minimum Regularly

Chrisee — Fri, 01 Mar 2024 10:44:53 GMT

@DKB52 the speed test checkers measure yhe slowest part of ghe trznsfer which is frequently the wifi connection in your home. Sky like other isps only guarantee speeds to the hub as wifi speed is sometning thst isnt under their control. You also have to allow for roughly 8% on the connection speed which is lost due to network overheads.

You can check the connection speed to the hub either by running the test in the My Sky app or by posting your hub's stats see Find your Sky Broadband router statistics