topic Re: Sudden Change In Speeds in Broadband

Sudden Change In Speeds

Aleksandrorlov — Wed, 28 Feb 2024 08:54:26 GMT

I have been on Superfast for 2 or 3 years, always had between 68 and 72 to the hub and a constant 19 upload.

I discovered only by chance when i was assigning an IP that upon further investigation my speed for the last month has dropped to low 50's.

Nothing in the setup has changed and as i say, thats the quoted speed on the Sky page, as such i got an email telling me as its below the guaranteed speed I can leave without penaltly, which is all well and good.

I had an engineer attend, he changed the BT phone point and tested with a new ADSL cable and hub, which didnt resolve anything, after tweaking he managed to eventually get my speed to 59, but no more.

Any ideas what may have caused this sudden drop?

My conspiracy side is that full fibre should be available in the next few weeks and they have sabotaged the line to persuade me to fibre (which i would anyway)

Re: Sudden Change In Speeds

TimmyBGood — Wed, 28 Feb 2024 08:58:28 GMT

@Aleksandrorlov wrote:

My conspiracy side is that full fibre should be available in the next few weeks and they have sabotaged the line to persuade me to fibre (which i would anyway)

That's somewhat unlikely (Ofcom would probably take a dim view) but it could be the case that Openreach is now reluctant to resource remediation of copper faults when there's a fibre alternative.

Re: Sudden Change In Speeds

Aleksandrorlov — Wed, 28 Feb 2024 09:18:08 GMT

I agree, just a coincidence. Still can't understand what would be the sudden issue

Re: Sudden Change In Speeds

Highlinder — Wed, 28 Feb 2024 09:58:19 GMT

@Aleksandrorlov I did have the very same thing happen when I was with BT and moved over to Sky. Connection when installed was a good 76 mb/sec, but over time it dropped down to 59. Think this was down to that BT had a lot of subs in the area.

Moved over to Sky and it slowly did climb back to around 76, but this did take time. Finally moved over to full-fibre and never looked back.

Re: Sudden Change In Speeds

Aleksandrorlov — Wed, 28 Feb 2024 10:08:09 GMT

But I have been with Sky for 3 years, been at 70+ for all that time.

Now suddenly low 50s for no apparent reason, that's what I don't understand.

Re: Sudden Change In Speeds

GD1 — Wed, 28 Feb 2024 10:10:50 GMT

@Aleksandrorlov Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

These would show any fault.

Re: Sudden Change In Speeds

Highlinder — Wed, 28 Feb 2024 10:12:17 GMT

@Aleksandrorlov As I said it could be down to capacity. I was told this many times and when I did move to another provider my speed did increase again.

Re: Sudden Change In Speeds

Aleksandrorlov — Wed, 28 Feb 2024 10:57:17 GMT

Re: Sudden Change In Speeds

Aleksandrorlov — Wed, 28 Feb 2024 14:49:05 GMT

Attached as requested

Re: Sudden Change In Speeds

Aleksandrorlov — Wed, 28 Feb 2024 14:50:46 GMT

@GD1 Attached above, appreciate your help

Re: Sudden Change In Speeds

mae-3 — Wed, 28 Feb 2024 15:49:17 GMT

@Aleksandrorlov

The VDSL2 broadband line is about 650 metres from the cabinet and you are at just under 60Mbps downstream. Even though this is less than the previous speed you had at 70Mbps it is about right for distance and a moderate amount of cross-talk from other lines in the bundle and there is little that can be done to improve the situation unless lines get disconnected with the uptake of FTTP.

Re: Sudden Change In Speeds

Aleksandrorlov — Wed, 28 Feb 2024 15:58:30 GMT

@mae-3 How did you get that info from my statistics?

Re: Sudden Change In Speeds

mae-3 — Wed, 28 Feb 2024 16:04:35 GMT

@Aleksandrorlov

The actual cable length to the cabinet distance on a non-faulty line can be calculated based on the frequency response from each of the three bands with its wavelength properties and dB attenuation.