topic Re: No internet in Broadband

No internet

Jessica32 — Mon, 26 Feb 2024 13:11:53 GMT

My internet isn't working. I've ran tests on sky and it said there was an issue with broadband but when it ran the tests it said everything was ok. The internet light on my router is orange and the rest are green

Re: No internet

Highlinder — Mon, 26 Feb 2024 15:11:59 GMT

@Jessica32 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

Tom-W19 — Mon, 26 Feb 2024 15:15:04 GMT

Thanks for escalating. We've sent an invite to @Jessica32.

Re: No internet

Mr+Flibbles+86 — Wed, 28 Feb 2024 15:18:21 GMT

We are still looking to help you @Jessica32. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks