topic Re: Broadband in Broadband

Broadband

Ricko85 — Tue, 27 Feb 2024 19:50:35 GMT

We have had a new router delivered today! The white light is solid and we have connected mobile phones ok. However, when trying to connect to our sky box it isn't connecting. I have tried turning the sky box and the router off and on again but it is still not connecting. When trying to connect I am holding down the WPS button but nothing at all.

Re: Broadband

Greenfingers001 — Wed, 28 Feb 2024 08:33:05 GMT

Hi there @Ricko85 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband

Mr+Flibbles+86 — Fri, 01 Mar 2024 08:39:31 GMT

We are still looking to help you @Ricko85 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks