topic Re: New FTTP very poor speed test in Broadband

New FTTP very poor speed test

Madhatter — Wed, 21 Feb 2024 18:31:32 GMT

Hi,

Joined SKY today on the 500MB package.

My line speed is very poor when testing on Ookla, every single server tests between 5 to 25MB for download, the upload speed is always at 70 to 73.

Tried on Google and that was well below par as was fast.com in incognito.

Most of these tests were done directly connected to the router with nothing else connected.

Re: New FTTP very poor speed test

peter-marlow+1966 — Wed, 21 Feb 2024 20:26:23 GMT

Have sky activated the fttp, have you tried turning off the o n t & turning back on

Re: New FTTP very poor speed test

Madhatter — Wed, 21 Feb 2024 21:06:10 GMT

I migrated across on FTTP, was done this morning and I switched router and ONT off.

Router has had a update.

Re: New FTTP very poor speed test

Chrisee — Thu, 22 Feb 2024 07:21:21 GMT

@Madhatter it has been reported before that there can be delay before Sky complete the connection at their end and the speed increases. If the speeds have not improved by this morning I would contact Sky but before you do so if testing over ethernet cable check the connection is gigabit capable,

Re: New FTTP very poor speed test

Madhatter — Thu, 22 Feb 2024 10:31:22 GMT

Hi Chris,

The connection is gigabyte enabled. All my cables are at least cat5e or 6.

The dongle am connecting the laptop and RJ45 to is GB as well.

It's really peculiar that one server will test fine albeit speed starts dropping and others never better than 25mb.

Is there a number to call them on as can't see anything in the app or website.

The chat bot just won't pass through to an agent

Re: New FTTP very poor speed test

JimM1 — Thu, 22 Feb 2024 12:40:52 GMT

@Madhatter Although speed tests are subjective and depends on server response, you say that you are using a device to get lan on the laptop, is it usb - ethernet, and not plugged into a usb2 port on the laptop, this can be as slow as 400mbps for usb2 and not the best for speed test, if the laptop has a usb3 port that would be the best to use for speed.

The link below i have found to be fairly consistant for speed tests also.

Sky Broadband Speed Test February 2024 | BroadbandUK

Re: New FTTP very poor speed test

Madhatter — Thu, 22 Feb 2024 13:24:50 GMT

The device uses a USB-C. These are some of the speed tests, Lit FIbre was fine, less than 30 ,minutes later its a 10th of the speed and there was no change, am the only one working, no downloads etc

connection.

Re: New FTTP very poor speed test

JimM1 — Thu, 22 Feb 2024 13:30:53 GMT

@Madhatter Did you try the link i sent?

Re: New FTTP very poor speed test

Madhatter — Thu, 22 Feb 2024 14:48:58 GMT

Yes I did and twice it came in at 460.

Tried Ookla again and same poor speeds.

Not sure what's going on here, unless Sky prioritising your link? If they were,,nt why is Ookla so poor,?

Tried a download from work server and that's normally circi 5 minutes, said 1 hour😯🥴🥴

Re: New FTTP very poor speed test

JimM1 — Thu, 22 Feb 2024 14:54:57 GMT

@Madhatter First thing i would do, log into your sky account and have a look at the broadband shield setting, fact that you moved fttc - fttp it may have been reset to lower priority. I have mine turned off...

I have always found ookla not to be the most relieable but with your consistant upload i was a little bit suspicious off something going on. Check your shield if you have not already done so.

Re: New FTTP very poor speed test

Madhatter — Thu, 22 Feb 2024 17:55:12 GMT

Will do buddy

I migrated from.FTTP to FTTP.

If the upload was poor as well, I would put it down to my setup or server.

I have just done a whole set of speed tests with nothing connected except laptop and WiFi disabled on both channels, results were the same, except Vodafone and Tooli servers the other 6 or 7 same sub 3 to 25MB, upload solid 72.🥴🥴🥴

Re: New FTTP very poor speed test

Madhatter — Fri, 23 Feb 2024 17:16:46 GMT

Turned off the shield settings and tech asked me to plug cable into Port 4 and use WANoe, sadly no improvements.

The same test server few minutes apart goes from 440 to SUb 20. Perhaps I should swap the lines over as upload is always rock solid.

Re: New FTTP very poor speed test

JimM1 — Fri, 23 Feb 2024 20:29:07 GMT

@Madhatter He should have also told you that it takes upto 24hrs to get through the system.

I would wait and test again latter, The port 4 etc does not seem to matter as others have posted and had connections on other lan ports for fttp, seems it works in any port.

Re: New FTTP very poor speed test

JimM1 — Fri, 23 Feb 2024 20:38:21 GMT

@Madhatter Please post your router stat's also.

Re: New FTTP very poor speed test

Madhatter — Fri, 23 Feb 2024 21:36:55 GMT

@JimM1

Which stats buddy,? Maintance and stats as per the pinned message?

Re: New FTTP very poor speed test

JimM1 — Fri, 23 Feb 2024 21:39:44 GMT

@Madhatter pinned as link above shows.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Re: New FTTP very poor speed test

Chrisee — Sat, 24 Feb 2024 07:16:59 GMT

@JimM1 & @Madhatter the stats tell you very little unfortunately as while they show a connection speed these are not a direct measurement from the hub. With copper based services the modem stage in the hub reports the sync rate there is no equivelant with full fibre so the speeds shown in the report appear to be values inserted by Sky.

@Madhatter if you got a speed test result of 460Mb/s from the Broadbandspeddtest.org and but only occasionally from Ookla it implies an issue with Ookla's test rather than a line issue. I have always found this test reliable https://www.thinkbroadband.com/speedtest Thinkbrooadband are a respected site that report on speeds nationally they have other tools to test connections which are useful to diagnose issues. If you are worried set up their Broadband Quality Monitor.

I have never in 7 years found Sky throttle traffic to specific sites so I think your issue with Ookla is an odd ball. I would reboot both the laptop and the hub as that often clears such oddities.

Re: New FTTP very poor speed test

JimM1 — Sat, 24 Feb 2024 07:42:17 GMT

@Chrisee Thanks, i was thinking his profile was maybe having issue with sky reporting 300Mb/s from the previous post, and looking like needing sometime to filter through and settle.

Re: New FTTP very poor speed test

Madhatter — Sat, 24 Feb 2024 09:14:08 GMT

@Chrisee

Hi,

That is one of the sites I have used and it tests very low. its around

5 to 18MB and is the only one that also reports poor uploads, yet the others all report the upload I should / am getting.

Ive noticed when I run the SKY own speed tester to the hub, it reports below minimum speeds but no way as bad as the speed testers, its around 300ish most times, occasionally seen it at 260. This is with devices connected but not in use - mostly mobiles.

I thought the testers may be causing the issue but then HUB is reporting poor speeds. SKY have said I can leave but I would prefer to get this resolved as to be honest, I think its a OR issue and not SKY.

The whole Town was only started on FTTP 6 momths ago and I was the very first on my street of 25 houses, just looking at the poles when driving around (Very sad!!!!😅), most nothing the odd few iwth 1 to 2, there is not much uptake as every one other than our road has had VM for years.

Re: New FTTP very poor speed test

Madhatter — Sat, 24 Feb 2024 09:20:31 GMT

This is the SKy Hub speed just now.

How is this speed tested? There was absolutley no heavy usage in place other than me browsing the internet to reduce it so dramtically.

If I test in a few minutes it could be back up.