topic Re: NOW Broadband FTTC (powered by Sky) in Broadband

NOW Broadband FTTC (powered by Sky)

RedWall58 — Tue, 27 Feb 2024 15:58:56 GMT

Tplink and Now customer services have redirected me here:

Trying to setup my VX1880v to replace the Now BB 2 hub (repurposed sky q hub).

I have attempted the usual methods of MER_VDSL quick setup and PPPoE manual config (as advised by TP tech). I thought Sky/Now don't use PPPoE but ok I gave it a bash.

Unfortunately, the dreaded red light is on the modem/router and it won't authenticate.

Please can someone help before I yeet it in a rage 🫣😂👍

Re: NOW Broadband FTTC (powered by Sky)

jamesn123 — Tue, 27 Feb 2024 16:18:38 GMT

@RedWall58

Now & Sky UK use DHCP Option 61 for authentication not pppoe. A lot of TP-Link routers do not provide this connection method in their firmware. If yours does not have it you'll have to rely on a connection via IPv6 PD but not all lines have the capability to connect via this method.

Re: NOW Broadband FTTC (powered by Sky)

JimM1 — Tue, 27 Feb 2024 16:22:07 GMT

@RedWall58 Also a quick search does not even find that model, are you sure your description of the TP-Link is correct

Re: NOW Broadband FTTC (powered by Sky)

RedWall58 — Tue, 27 Feb 2024 16:27:19 GMT

<top> sorry my fat fingers

Re: NOW Broadband FTTC (powered by Sky)

RedWall58 — Tue, 27 Feb 2024 16:28:49 GMT

VX1800v apologies

Re: NOW Broadband FTTC (powered by Sky)

RedWall58 — Tue, 27 Feb 2024 16:30:48 GMT

Probably should have mentioned I have FTTC and an openreach splitter fascia inside the property.

Re: NOW Broadband FTTC (powered by Sky)

JimM1 — Tue, 27 Feb 2024 17:19:42 GMT

@RedWall58 Have you looked at this?

Tplink VX1800V (VDSL/ADSL Modem Router) - NOW Community (nowtv.com)

Re: NOW Broadband FTTC (powered by Sky)

RedWall58 — Tue, 27 Feb 2024 18:30:58 GMT

Yes mate, it's my thread 😁 - I've tried a few different ways. Personally I think it may be a firmware issue that won't allow authentication. I have contacted tplink for support. Live chat kept advising PPPoE but I know sky doesn't support this.

Re: NOW Broadband FTTC (powered by Sky)

JimM1 — Tue, 27 Feb 2024 19:31:29 GMT

@RedWall58 If you have upgraded the FW to latest, you will now need to supply screen captures of your system will certainly take a look at them to see if anything odd.

Please let us know were and what you have done. Your on the wrong site but will try to help.

Jim

Re: NOW Broadband FTTC (powered by Sky)

RedWall58 — Wed, 28 Feb 2024 00:40:01 GMT

At the moment no new firmware is available because its quite a new device.
Now BB customer service page redirected me here lol. They said that their agents wouldn't be able to assist. Crazy I know... thankyou buddy 👍

Re: NOW Broadband FTTC (powered by Sky)

JimM1 — Wed, 28 Feb 2024 03:48:36 GMT

@RedWall58 The forum is a customer to customer web site, and here to help users and fellow users like yourself, It is a well know fact that neither Sky or sister company Now will support anything but there own equipment as you are by now fully aware, it is completly logical and why its important that they do that.

You are in no way talking to anyone from sky, we are all customers like yourself.

As i said in previous post, if you wish to post your current screen captures off everything that you have done to date we will try to help and assist you to resolve IF possible. YOU know more of what is going on regarding everything, and anything you give can be helpfull even just your last post, we have customers who try to use Tp-Link also, i personally think and use their gear it pretty good equipment, and could easilly just say to you buy Asus it works great, and i can conform 100% for both cases. NOT everything works perfect and no real out of the box solution except use NOW Router.

Re: NOW Broadband FTTC (powered by Sky)

Chrisee — Wed, 28 Feb 2024 08:38:58 GMT

@RedWall58 TP-Link's combined modem routers used to have a preset programmed for Sky's MER VDSL services which included the requirement for DHCPv4 Option61 which had the log on string predefined which I think may need editing see this llink to the Now community where changing the log on string worked on a different TP-Link model

The confusion lies around the fact that support for DHCPv4 is not carried through to TP-Link's non-modem router models used for full fibre services.

Re: NOW Broadband FTTC (powered by Sky)

RedWall58 — Wed, 28 Feb 2024 12:46:34 GMT

Thankyou, I have tried this.. however on my device, when I select the Sky_MER option. (Only shows up with app quick setup).

There is no option to enter these details. Unless I modify the dynamic ip to PPPoE in advanced settings.

so I'm a bit stuck at the moment, was hoping someone with a better tech knowledge base could point me in the right direction.

thanks for your help

Re: NOW Broadband FTTC (powered by Sky)

RedWall58 — Wed, 28 Feb 2024 12:48:03 GMT

@JimM1 you can find the screen shots at the link above. Thankyou

Re: NOW Broadband FTTC (powered by Sky)

JimM1 — Wed, 28 Feb 2024 13:00:41 GMT

@RedWall58 ? on chrisee link yes, the quick setup via the app would be correct, you need to forget about pppoe it is not used in the uk for sky connection.....

Re: NOW Broadband FTTC (powered by Sky)

JimM1 — Wed, 28 Feb 2024 13:13:13 GMT

@RedWall58 And on your link we are only seeing your one page screen capture, and do not know if you have followed any of the other instructions to ensure that it is setup as a dsl modem.

They would be in advanced setup etc.

You may have to factory reset the router, and only use the app as one post suggested.

Re: NOW Broadband FTTC (powered by Sky)

RedWall58 — Wed, 28 Feb 2024 13:14:05 GMT

https://community.tp-link.com/en/home/forum/topic/657378

@JimM1

Re: NOW Broadband FTTC (powered by Sky)

RedWall58 — Wed, 28 Feb 2024 13:17:38 GMT

@JimM1

Re: NOW Broadband FTTC (powered by Sky)

JimM1 — Wed, 28 Feb 2024 13:31:49 GMT

@RedWall58 Your screens that show PPPoe, why are they there, are they not changeable to the other option dynamic IP?

Re: NOW Broadband FTTC (powered by Sky)

JimM1 — Wed, 28 Feb 2024 13:38:40 GMT

@RedWall58 Factory reset the router, use the app to setup and just do the first option on the nowtv post, and use nowtv in the username and be careful not to put space character anywhere.