topic Re: WIFI problem in Broadband

WIFI problem

Bronia — Tue, 27 Feb 2024 16:04:45 GMT

just got a new hub and sky says were up and running. however its now day 2 and still cant connect to the WIFI with our iphones. Hub keeps saying 'incorrect password' never ever had a problem before so why now. Sky help says everything working finde and they dont understand. it was mentioned should ask for a new hub but cant find a contact phone No. any advice?

Re: WIFI problem

jamesn123 — Tue, 27 Feb 2024 16:18:57 GMT

@Bronia

Are all the lights on the hub green?

Re: WIFI problem

Bronia — Tue, 27 Feb 2024 17:47:46 GMT

@jamesn123

Thankyou managed to find a phone no for sky and a very helpful Tristan 'walked' us through the whole process. Turned out that an I in the password was actually in caps and not an L as it appeared. So at long last all sorted. Tristan also arranged for an engineer to come out and check the whole system at a later date. So a 'happy bunny' as the saying goes.