topic Internet connection in Broadband

Internet connection

Elizabeth301 — Tue, 27 Feb 2024 15:57:42 GMT

My internet connection is very poor , every time I checked in the sky app is tell me is fine but is not on our end , we don't have connection in almost the whole house , I have done all the steps provided but is just not getting there .

Re: Internet connection

jamesn123 — Tue, 27 Feb 2024 16:17:14 GMT

@Elizabeth301

Connection is not guaranteed throughout your house. If you have Broadband Boost or Sky Max you are entitled to boosters to try and improve the situation but even then it isnt guaranteed.

Can you please post your router stats

Re: Internet connection

Highlinder — Tue, 27 Feb 2024 16:19:38 GMT

@Elizabeth301 If you run the broadband test it will tell you what you are getting. But it will also tell you what you should be getting between and the minimum that you are getting. This can be done following the link below.

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If you can post an image of this and if you have any other questions just ask the community.