https://helpforum.sky.com/t5/Broadband/Internet-continuously-drops-connection-daily/m-p/4574425#M378454 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3979838">@Barry58</a>&nbsp;<BR />Please post your <A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message" target="_blank">router stats</A></P> Tue, 27 Feb 2024 12:00:42 GMT jamesn123 2024-02-27T12:00:42Z https://helpforum.sky.com/t5/Broadband/Internet-continuously-drops-connection-daily/m-p/4570750#M377569 <P>I have been having problems for weeks with the Sky Hub dropping connection, sometimes 3-4 times a day Even the Service Checker and&nbsp;diagnostic page says there is a problem with my both my WiFI and Broadband, which causes scheduled Sky TV progammes not to download.&nbsp;</P><P>Why isn't there a direct customer service helpline? The Virtual Assistant is a waste of time, it just goes around in circles.</P><P>Disgusted that I can't actually speak to anyone to resolve a terrible service. End of contract in Nov 24, I'm gone unless Sky gives access to a human customer service.</P><P>&nbsp;</P><P>No internet, how the hell do you use a Virtual Assitant?</P> Fri, 23 Feb 2024 12:21:41 GMT https://helpforum.sky.com/t5/Broadband/Internet-continuously-drops-connection-daily/m-p/4570750#M377569 Barry58 2024-02-23T12:21:41Z https://helpforum.sky.com/t5/Broadband/Internet-continuously-drops-connection-daily/m-p/4570795#M377583 <P>So I finally got through to customer services, their 1st option was to upgrade to full-fibre and pay another £8 a month!!!! If you can't provide the service I pay for, offering an upgrade at an extra cost isn't good customer service.&nbsp;&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20240223_124639 (1).jpg" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/97585iA726E5A77A17601A/image-size/medium?v=v2&amp;px=400" role="button" title="20240223_124639 (1).jpg" alt="20240223_124639 (1).jpg" /></span></P><P> </P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 23 Feb 2024 12:56:24 GMT https://helpforum.sky.com/t5/Broadband/Internet-continuously-drops-connection-daily/m-p/4570795#M377583 Barry58 2024-02-23T12:56:24Z https://helpforum.sky.com/t5/Broadband/Internet-continuously-drops-connection-daily/m-p/4574425#M378454 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3979838">@Barry58</a>&nbsp;<BR />Please post your <A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message" target="_blank">router stats</A></P> Tue, 27 Feb 2024 12:00:42 GMT https://helpforum.sky.com/t5/Broadband/Internet-continuously-drops-connection-daily/m-p/4574425#M378454 jamesn123 2024-02-27T12:00:42Z