topic Re: WIFI issues in Broadband

WIFI issues

ttaylor93 — Wed, 21 Feb 2024 19:21:45 GMT

The quality of my wifi is pathetic with the upload speed stagnant at 18MB\s and booking an engineer is an imposability as i am a school teacher and the availability of said apointments is pathetic. Furthermore actually getting in contact with sky is a disgrace and considering the silly ammount of money have been charged for this quality of service. I wish an email to properly contact someone who can actually do something and the ability to book an apointment either for an evening/weekend or time where i am off as they only allow booking 2 weeks in advance

this current level of service is not worth £138 a month

Re: WIFI issues

Highlinder — Thu, 22 Feb 2024 09:09:57 GMT

@ttaylor93 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: WIFI issues

jamesn123 — Tue, 27 Feb 2024 11:15:18 GMT

@ttaylor93

Unless your on Ultrafast/Gigafast 18mbps upload would be about right.