https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574177#M378391 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3723885">@Chamberswatt</a>&nbsp;that can happen with ios devices if **bleep**ible use a non-Apple device or if stuck use Chrome rather than Safari.</P> Tue, 27 Feb 2024 07:46:25 GMT Chrisee 2024-02-27T07:46:25Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573742#M378307 <P>For the last couple of days my broadband keeps dropping. It's for a very short period of time usually just a couple of minutes but it's really annoying. I've done the usual checks and it says everything is working fine. Is there anything I may not have tried? How can I tell if it's an issue with the cable for example?</P> Mon, 26 Feb 2024 16:42:41 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573742#M378307 Chamberswatt 2024-02-26T16:42:41Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573866#M378324 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3723885">@Chamberswatt</a>&nbsp;Could you please post your router stats following the link below.<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474</A></P> Mon, 26 Feb 2024 18:09:30 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573866#M378324 Highlinder 2024-02-26T18:09:30Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573931#M378340 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2641.png"><img src="https://helpforum.sky.com/skins/images/1A9A9AFDB88972E52CED2BE7F46218CB/responsive_peak/images/image_not_found.png" alt="IMG_2641.png" /></span></P><P> this is when it goes offline&nbsp;</P> Mon, 26 Feb 2024 19:06:52 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573931#M378340 Chamberswatt 2024-02-26T19:06:52Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573937#M378342 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2642.png"><img src="https://helpforum.sky.com/skins/images/1A9A9AFDB88972E52CED2BE7F46218CB/responsive_peak/images/image_not_found.png" alt="IMG_2642.png" /></span></P><P> and this is when it is off. It's going off every 5-10 mins now&nbsp;</P> Mon, 26 Feb 2024 19:08:38 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573937#M378342 Chamberswatt 2024-02-26T19:08:38Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573944#M378343 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3723885">@Chamberswatt</a>&nbsp; What you posted is not your router stats so the images can't be approved,&nbsp;this link explains how to do that <A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#</A></P> <P>&nbsp;</P> <P>You need to follow through to the very end.</P> Mon, 26 Feb 2024 19:13:03 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573944#M378343 GD1 2024-02-26T19:13:03Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573996#M378358 <P>Did those work? That was a full 30 minutes before it dropped off again&nbsp;</P> Mon, 26 Feb 2024 19:50:59 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4573996#M378358 Chamberswatt 2024-02-26T19:50:59Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574005#M378362 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3723885">@Chamberswatt</a>&nbsp; No you need to post the router stats as explained in the link provided earlier.</P> <P>&nbsp;</P> <P>Which hub do you have?</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="GD1_0-1695661803606.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/93716iFDA13AEFB5326010/image-size/large?v=v2&amp;px=999" role="button" title="GD1_0-1695661803606.png" alt="GD1_0-1695661803606.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 26 Feb 2024 19:57:19 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574005#M378362 GD1 2024-02-26T19:57:19Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574015#M378363 <P>Ok that's what I thought I had done , I suppose it doesn't help that my 3G doesn't work very well in the house so I'm basically offline lol</P> Mon, 26 Feb 2024 19:56:49 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574015#M378363 Chamberswatt 2024-02-26T19:56:49Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574171#M378390 <P>I can't sign in, I've tried the password from the box and the default. It just refreshes to sign in pop</P><P>up</P> Tue, 27 Feb 2024 07:25:00 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574171#M378390 Chamberswatt 2024-02-27T07:25:00Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574177#M378391 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3723885">@Chamberswatt</a>&nbsp;that can happen with ios devices if **bleep**ible use a non-Apple device or if stuck use Chrome rather than Safari.</P> Tue, 27 Feb 2024 07:46:25 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574177#M378391 Chrisee 2024-02-27T07:46:25Z https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574321#M378422 <P>Thanks I tried that but it just does the same thing! So frustrating it's literally on and off 4 times an hour <span class="lia-unicode-emoji" title=":see_no_evil_monkey:">🙈</span></P> Tue, 27 Feb 2024 10:31:26 GMT https://helpforum.sky.com/t5/Broadband/EH4-intermittent-broadband-dropping/m-p/4574321#M378422 Chamberswatt 2024-02-27T10:31:26Z