topic Re: Connected to WiFi without Internet in Broadband

Connected to WiFi without Internet

Percy180 — Mon, 26 Feb 2024 18:06:01 GMT

Middle light on my router is not lit I've powered off and on, no change

Re: Connected to WiFi without Internet

Highlinder — Mon, 26 Feb 2024 18:07:18 GMT

@Percy180 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Connected to WiFi without Internet

Percy180 — Mon, 26 Feb 2024 18:09:28 GMT

I've done that and it says there are no issues

Re: Connected to WiFi without Internet

Highlinder — Mon, 26 Feb 2024 18:11:48 GMT

@Percy180 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connected to WiFi without Internet

jennifer1620 — Mon, 26 Feb 2024 20:22:20 GMT

Not sure if this is the same issue as mine but my internet went down on Friday night, no lights whatsoever and no issues in my area. I'm not sure if this will help you as I have an older box but my partner changed the micro filter attached to the box which attaches to the phone line and it worked. If u have a box which Connects to the phone line try swapping out the cable or Changing the micro filter.

Re: Connected to WiFi without Internet

JimM1 — Tue, 27 Feb 2024 05:33:41 GMT

@jennifer1620 Useful piece of info for you, micro filters can sometimes go bad as you have found out,

And if this is and should be plugged into your master telephone connection point, and if using any other extensions etc filters would also be required on those if phones connected, you should consider having the old master socket replaced. The new modern master sockets have a far better filter system. Just some info for you.

Re: Connected to WiFi without Internet

Greenfingers001 — Tue, 27 Feb 2024 09:03:55 GMT

Thanks for escalating this. We’ve sent @Percy180 an invite to chat.

Re: Connected to WiFi without Internet

Lisa-P1987 — Thu, 29 Feb 2024 09:13:56 GMT

We are still looking to help you @Percy180 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks