topic NO MODEM CONNECTION SINCE MORNING in Broadband

NO MODEM CONNECTION SINCE MORNING

Baltun — Mon, 26 Feb 2024 22:22:11 GMT

The problem is the following: non of my devices (2 lap tops plus my mobile) can not connect to the modem. I didn't change any password or anything. They suddenly stopped working.

There seems no problem the broad band. I checked frm Sky App.

Re: NO MODEM CONNECTION SINCE MORNING

Chrisee — Tue, 27 Feb 2024 08:25:45 GMT

@Baltun if the Sky hub has all of its lights showing it is connected try resetting the unit which will return the settings to the ones on the label. To reset press and hold in the reset pin until the power led flashes which takes up to 20 seconds.

If your devices reconect it is likely someine changed the password so think how that can have happened. If it doesnt reconnect call Sky.

Re: NO MODEM CONNECTION SINCE MORNING

Baltun — Tue, 27 Feb 2024 22:16:36 GMT

@Chrisee, it worked! Thank you very much! Now, ı need to figure out who changed it. But before, I'll change it right now. ^^

thanks again!

Re: NO MODEM CONNECTION SINCE MORNING

Chrisee — Wed, 28 Feb 2024 07:24:07 GMT

@Baltun see https://www.sky.com/help/articles/find-and-change-your-wireless-password

while you do that change the password as well to stop a repeat. If at all possible dont use an Apple ios device as for some reason it makes the job much harder as changes don't save.

Re: NO MODEM CONNECTION SINCE MORNING

Baltun — Wed, 28 Feb 2024 08:19:08 GMT

@Chrisee

Last night, I changed the password by an ios device. If you say so, I'll change it via my work computer (non-ios) with the link that you sent me.

It's appreciated and thank you!

Re: NO MODEM CONNECTION SINCE MORNING

Chrisee — Wed, 28 Feb 2024 09:21:28 GMT

@Baltun if it worked over ios there is no need however often it can take multiple attempts.😀

Re: NO MODEM CONNECTION SINCE MORNING

Baltun — Wed, 28 Feb 2024 09:26:49 GMT

@Chrisee, it didn't worked actually. I wasn't aware of in the evening. Now, I couldn't change via my work computer since the vpn is restricted. Even non-ios phones are not working. Now, I'm using the original wifi password. I'll ask one of the possible guessess when I have them :') at least, wifi is working.

Thanks for all presponses a lot!

Re: NO MODEM CONNECTION SINCE MORNING

Chrisee — Wed, 28 Feb 2024 09:37:18 GMT

@Baltun Try Chrome as opposed to Safari as it works better.