topic Paying for something that doesn’t work in Broadband

Paying for something that doesn’t work

Shauna1999 — Mon, 26 Feb 2024 10:28:11 GMT

For weeks now my WiFi connection will drop I do what it says on the app and still nothing. Then I get 4 engineers all together and openreach out and still nothing has changed. So they send me a boost and guess what nothing so I'm paying sky for something I don't even get.

when it's on anyway the speed is slow and it says on for a good 20 minutes till the connection light flash's amber

Re: Paying for something that doesn’t work

Tom-W19 — Tue, 27 Feb 2024 09:11:29 GMT

Hi @Shauna1999

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paying for something that doesn’t work

Lisa-P1987 — Thu, 29 Feb 2024 08:52:25 GMT

We are still looking to help you @Shauna1999 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Paying for something that doesn’t work

Angelika3 — Sun, 27 Oct 2024 10:13:41 GMT

Openreach doesn't work

Re: Paying for something that doesn’t work

Daniel0210 — Sun, 27 Oct 2024 10:24:33 GMT

@Angelika3 wrote:

Openreach doesn't work

@Angelika3

You'll have to enlighten us as to what you mean.