topic Re: Download speed regularly dropping in Broadband

Download speed regularly dropping

Maccademac — Thu, 22 Feb 2024 20:16:23 GMT

I should have a minimum download speed of 55Mbps however this regularly drops to under 5Mbps. It doesn't happen at the same time and will also happen outwith peak times. Every time I do a service checker on the sky app, it starts off by saying it looks like I have a problem with my broadband and WiFi. Then when it carries out the checks it says there are no known problems and everything is working fine. The download speed doesn't change however and still sits at 5Mbps or under.

Re: Download speed regularly dropping

GD1 — Thu, 22 Feb 2024 20:27:52 GMT

@Maccademac Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Download speed regularly dropping

Maccademac — Thu, 22 Feb 2024 20:50:51 GMT

Thanks for your response. Trying to figure out how to copy and paste the stats. It keeps only pasting the number at the top of the page.

Re: Download speed regularly dropping

Maccademac — Thu, 22 Feb 2024 20:58:12 GMT

@GD1 Router Statistics System Up Time: 790:03:21 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 484097264 1224445766 0 2337480 51995884 790:01:46 LAN Up 18898766 668446 0 16812 65 790:03:21 WLAN (2.4 GHz) Up 19519895 2400388 0 16104 449 790:00:41 WLAN (5 GHz) Up 1303052503 520193590 138 0 0 790:00:23 Broadband Link Downstream Upstream Connection Speed (Kbps) 59004 19999 Line Attenuation (dB) DS1:8.2 DS2:18.3 DS3:28.8 US0:4.6 US1:15.5 US2:22.8 Noise Margin (dB) DS1:6.4 DS2:6.4 DS3:6.5 US0:6.7 US1:6.0 US2:6.0 Poll Interval: Seconds (at least 3s): 10 Set Interval Stop

Re: Download speed regularly dropping

JimM1 — Thu, 22 Feb 2024 22:39:07 GMT

@Maccademac At the time you posted the router stats you were downloading which is shown as Rx b/s at 52MB/s which is maxed out, and i suspect it is on your 5ghz band, were you per chance doing 4KHD movie or something, If not then i suspect there is something sucking all your bandwidth on a 5Ghz connected device.

Re: Download speed regularly dropping

Maccademac — Sun, 25 Feb 2024 08:17:23 GMT

Could online gaming on a PS5 do this?

Re: Download speed regularly dropping

JimM1 — Sun, 25 Feb 2024 08:34:39 GMT

@Maccademac As i suspect it is a wireless device, is the PS5 connected over WiFi, if so then it may be possible that those speeds are being used.