topic Re: Wi fi not working in Broadband

Wi fi not working

bennett17 — Sat, 24 Feb 2024 14:14:14 GMT

So fi isn't working, tied the test says everything is fine. White smiley face on the hub. Been like this for over 24 hours. Something will occasionally load but you have no chance of playing a video ect

Re: Wi fi not working

Chrisee — Sat, 24 Feb 2024 14:32:03 GMT

@bennett17 a "white smily face" implies you have a pretty old hub which only has a single wifi band so as a first step I would call Sky and ask for it to swapped out for a current model.

Re: Wi fi not working

bennett17 — Sat, 24 Feb 2024 14:45:39 GMT

Thank you. Contacting sky seems impossible god knows I have tried. Do you a number for them that actually works? Thanks

Re: Wi fi not working

Chrisee — Sat, 24 Feb 2024 14:47:34 GMT

@bennett17 I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Wi fi not working

bennett17 — Sat, 24 Feb 2024 14:55:40 GMT

Can't thank you enough, this is driving me around the bend.

Re: Wi fi not working

Brookes — Wed, 22 May 2024 10:28:56 GMT

Never had an issue in 23years until i cancelled the tv package. It makes my laugh everytime i go on my sky they say there is a problem and then its back on in 2 mins but i have to go on my sky on connections 3 or more times a night. Im Not receiving what i pay for

Re: Wi fi not working

Merv57miller — Thu, 23 May 2024 10:13:40 GMT

Just been on my sky app says theres a problem with my wifi how do i get this resolved

Re: Wi fi not working

jamesn123 — Thu, 23 May 2024 10:47:32 GMT

@Brookes

If your isssue is WiFi related and you cancelled your TV package it could well be the cause of it because Sky Q provides the WiFi hotspotting/boosting feature. Therefore if you got rid of Sky Q you would lose this functionality.

If your issue is with the actual line and it has a fault then this is just unfortunate timing. Please post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Wi fi not working

Carol99 — Wed, 29 May 2024 07:41:13 GMT

Have done all tests but cannot get onto the internet on iPad or phone

Re: Wi fi not working

LomaxA — Fri, 23 May 2025 08:09:40 GMT

Mine is exactly the same phone line seems ok