https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571614#M377749 <P>No connection at all for the last 6 hours, tried everything to reboot etc and still nothing will work. Ran checks multiple times and its says everything is fine, but its very clearly not fine.</P> Sat, 24 Feb 2024 11:56:59 GMT Katie2522 2024-02-24T11:56:59Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571614#M377749 <P>No connection at all for the last 6 hours, tried everything to reboot etc and still nothing will work. Ran checks multiple times and its says everything is fine, but its very clearly not fine.</P> Sat, 24 Feb 2024 11:56:59 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571614#M377749 Katie2522 2024-02-24T11:56:59Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571680#M377760 <P>Do you still have no connection, what lights are lit on your hub and have you tried rebooting it ?</P> Sat, 24 Feb 2024 13:20:29 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571680#M377760 caesarome 2024-02-24T13:20:29Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571685#M377762 <P>The power light is green, internet amber, wifi green&nbsp;</P> Sat, 24 Feb 2024 13:22:25 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571685#M377762 Katie2522 2024-02-24T13:22:25Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571690#M377764 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3980512">@Katie2522</a>&nbsp;wrote:<BR /> <P>internet amber,&nbsp;</P> <HR /></BLOCKQUOTE> <P>That means there is an issue so have you tried running the broadband test via the MySky app on a mobile data connection to see if it does find a fault ?</P> Sat, 24 Feb 2024 13:25:18 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571690#M377764 caesarome 2024-02-24T13:25:18Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571693#M377765 <P>Yes several times and says everything is running fine</P> Sat, 24 Feb 2024 13:27:05 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571693#M377765 Katie2522 2024-02-24T13:27:05Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571699#M377766 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3980512">@Katie2522</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will need to respond to it as soon as you can.<BR />This isn't a live chat so replies are not instant.</P> Sat, 24 Feb 2024 13:33:26 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571699#M377766 caesarome 2024-02-24T13:33:26Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571701#M377767 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3980512">@Katie2522</a></SPAN> an invite to chat.</P> Sat, 24 Feb 2024 13:36:37 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571701#M377767 Greenfingers001 2024-02-24T13:36:37Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571710#M377768 I am having the same problem. App says all is fine but no Internet light on hub or phone Sat, 24 Feb 2024 13:47:44 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571710#M377768 Ali81 2024-02-24T13:47:44Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571736#M377771 <P>Same problem</P> Sat, 24 Feb 2024 14:10:34 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571736#M377771 bennett17 2024-02-24T14:10:34Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571739#M377772 <P>I have disconnected everything and reset hub it is now working&nbsp;</P> Sat, 24 Feb 2024 14:13:25 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4571739#M377772 Ali81 2024-02-24T14:13:25Z