https://helpforum.sky.com/t5/Broadband/Can-t-view-emails/m-p/4571423#M377707 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3980488">@Starysky</a>&nbsp;it shouldn't make a difference but you may need to check the settings in your email client . Is your email provider iBT?</P> <P>&nbsp;</P> <P>One thing to check is the Sky Broadband Shield setting in the My Sky app as by default it is set to age 13 for new accounts which maybe a factor</P> Sat, 24 Feb 2024 08:15:59 GMT Chrisee 2024-02-24T08:15:59Z https://helpforum.sky.com/t5/Broadband/Can-t-view-emails/m-p/4571417#M377704 <P>I have just switched BB from BT but I can't view my email content how do I change that?&nbsp;</P> Sat, 24 Feb 2024 08:02:51 GMT https://helpforum.sky.com/t5/Broadband/Can-t-view-emails/m-p/4571417#M377704 Starysky 2024-02-24T08:02:51Z https://helpforum.sky.com/t5/Broadband/Can-t-view-emails/m-p/4571423#M377707 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3980488">@Starysky</a>&nbsp;it shouldn't make a difference but you may need to check the settings in your email client . Is your email provider iBT?</P> <P>&nbsp;</P> <P>One thing to check is the Sky Broadband Shield setting in the My Sky app as by default it is set to age 13 for new accounts which maybe a factor</P> Sat, 24 Feb 2024 08:15:59 GMT https://helpforum.sky.com/t5/Broadband/Can-t-view-emails/m-p/4571423#M377707 Chrisee 2024-02-24T08:15:59Z https://helpforum.sky.com/t5/Broadband/Can-t-view-emails/m-p/4573116#M378178 <P>Great thanks, my email is with sky so don't think that's the problem.&nbsp;<BR />I did go into the shield setting and not got the age limit on. I need to look harder in setting.&nbsp;<BR />all helpful thank you&nbsp;</P> Mon, 26 Feb 2024 07:19:02 GMT https://helpforum.sky.com/t5/Broadband/Can-t-view-emails/m-p/4573116#M378178 Starysky 2024-02-26T07:19:02Z