topic Re: Booking home move in Broadband

Need advice about booking home move

Jessica69 — Fri, 01 Mar 2024 12:07:49 GMT

I am moving and would like to move my broadband but it keeps saying I need to call. I have terrible phone call anxiety, so this is not an option. What else can I do?

Moderator note: Changed title to reflect topic more.

Re: Booking home move

caesarome — Fri, 23 Feb 2024 17:16:56 GMT

@Jessica69

If you haven't already, if you register with the accessibility team there are extra contact options for you that do not involve calling:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

Re: Booking home move

mitchell-events — Sat, 24 Feb 2024 10:50:22 GMT

I need to book change of address but the house will need to be reconnected as building work has cut the connection.

My contract is up on the. 5th March and I need to review. My package

Re: Booking home move

mitchell-events — Sat, 24 Feb 2024 10:52:44 GMT

Would prefer to talk direct

Re: Booking home move

GD1 — Sat, 24 Feb 2024 10:54:46 GMT

@mitchell-events You would need to call in that case.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.