topic Re: Hub Not Received. Activation date tomorrow. in Broadband

Hub Not Received. Activation date tomorrow.

corntaffnow1 — Thu, 22 Feb 2024 17:57:50 GMT

Our activation date is for tomorrow, Friday 23rd February 2024, but we still haven't received our hub. There is no tracking information, or anything else in my account. It seems that although I have an account, this order has not been fully processed. Had issues with Now broadband previously, so I really should have taken up BT. Any ideas what is going on? I can see a few people have posted about this already. Tried the Bot Assistant, worse than useless. I really don't want to spend hours, or even days on the phone, as I did with Now. My initial thought is cancellation if it does not arrive tomorrow and if possible to start again with BT. Any advice?

Re: Hub Not Received. Activation date tomorrow.

Highlinder — Thu, 22 Feb 2024 18:02:23 GMT

@corntaffnow1 What does it say in track orders in my account about your router delivery?

Re: Hub Not Received. Activation date tomorrow.

corntaffnow1 — Thu, 22 Feb 2024 18:17:48 GMT

It does not say anything. It is as if the order has not been added. However, through past experience. I kept screenshots of everything that was confirmed.

Re: Hub Not Received. Activation date tomorrow.

Highlinder — Thu, 22 Feb 2024 18:32:42 GMT

@corntaffnow1 I would give Sky a call and confirm with them that your broadband is being activated tomorrow.

Re: Hub Not Received. Activation date tomorrow.

corntaffnow1 — Thu, 22 Feb 2024 18:36:21 GMT

They have taken the initial charge from my bank though. Really not impressed with their service.