topic Re: Terrible Slow internet speeds in Broadband

Terrible Slow internet speeds

Chev — Thu, 22 Feb 2024 15:34:04 GMT

I just bought full fibre where you get your own cable straight to ur house from sky, i noticed 0 internet speed changes what so ever.

It says I have sky broadband superfast aswell but when I do I speed test on sky I only get 7mbps compared to its advertised 60mbps

I also notice that when I do the speed test it says I've got sky broadband essential plus which maxes out at 11mbps but it says that my contract is sky broadband superfast so which one is it? I feel like I'm being scammed it takes way to long to download things on my phone or console that using my 4g phone data is usually faster by a lot.

it's even more annoying the fact I got full fibre aswell, someone help am I being stupid or just out right scammed

Re: Terrible Slow internet speeds

cookiemonsteruk — Thu, 22 Feb 2024 15:35:38 GMT

@Chev

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Terrible Slow internet speeds

JimM1 — Thu, 22 Feb 2024 15:39:54 GMT

@Chev When did you upgrade to fttp from sky? Has the work been carried out by both OR and SKY to have it installed, and what is or was your activation date for the product.

Re: Terrible Slow internet speeds

Chev — Thu, 22 Feb 2024 15:45:32 GMT

The fttp was installed today a few hours ago, i didn't know of an activation date

Re: Terrible Slow internet speeds

Chev — Thu, 22 Feb 2024 15:46:23 GMT

Re: Terrible Slow internet speeds

cookiemonsteruk — Thu, 22 Feb 2024 15:48:17 GMT

@Chev

In addition to the stats could you enter your full address below and post the table after removing your address from thd image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Terrible Slow internet speeds

cookiemonsteruk — Thu, 22 Feb 2024 15:50:50 GMT

@Chev

The pppoa shows you are still on sky essentials. If you go your my sky app and then my orders it should show your activation date

Re: Terrible Slow internet speeds

Chev — Thu, 22 Feb 2024 15:50:56 GMT

18 Aquila road

Re: Terrible Slow internet speeds

Laing1 — Thu, 22 Feb 2024 15:53:03 GMT

@Chev wrote:

The fttp was installed today a few hours ago, i didn't know of an activation date

@Chev so what was done today as you say FTTP was installed today was there a grey box fitted outside your property or did they fit a white ONT inside your property or was both done ?

Re: Terrible Slow internet speeds

Chev — Thu, 22 Feb 2024 15:53:40 GMT

It says nothing to do with an activation date

Re: Terrible Slow internet speeds

Chev — Thu, 22 Feb 2024 15:55:29 GMT

They fitted no box what so ever, they did some digging into the path and we asked them is this for my house for my broadband and they said yes but I don't see my box just some underground stuff

Re: Terrible Slow internet speeds

Laing1 — Thu, 22 Feb 2024 16:01:54 GMT

@Chev wrote:

They fitted no box what so ever, they did some digging into the path and we asked them is this for my house for my broadband and they said yes but I don't see my box just some underground stuff

@Chev that will be the dig team i needed one when I had FTTP installed I then had another appointment to fit the outside grey box and to fit the new inside ONT socket and connect them up so you should have an appointment booked for either an openreach engineer or a Sky engineer to complete the works

I'd suggest looking in your orders to see if there is a date in there

Re: Terrible Slow internet speeds

cookiemonsteruk — Thu, 22 Feb 2024 16:03:57 GMT

@Chev

The external box looks like this

Then they install an ont

Sounds like they've just done the digging bit

Re: Terrible Slow internet speeds

Chev — Thu, 22 Feb 2024 16:05:56 GMT

Thank you for your time that explains things, is this the explanation for why it says I have sky essentials plus but my contract says it's sky broadband superfast

Re: Terrible Slow internet speeds

cookiemonsteruk — Thu, 22 Feb 2024 16:06:16 GMT

@Chev

Try the bt wholesale checker link above and post the table and notes. It will give more info

Re: Terrible Slow internet speeds

Chev — Thu, 22 Feb 2024 16:07:52 GMT

I don't see a link?

Re: Terrible Slow internet speeds

cookiemonsteruk — Thu, 22 Feb 2024 16:09:27 GMT

@Chev

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Terrible Slow internet speeds

Chev — Thu, 22 Feb 2024 16:17:52 GMT

Re: Terrible Slow internet speeds

cookiemonsteruk — Thu, 22 Feb 2024 16:18:39 GMT

@Chev

Shows partial in ground , which is probably the work they've completed. Where does the fibre terminate?

They'll have to come back and finish the rest of the cabling and csp grey box and ont

At the end of wbc fttp is it showing 1 stage install?

Re: Terrible Slow internet speeds

JimM1 — Thu, 22 Feb 2024 16:19:43 GMT

@Chev Your contract started some 15 months ago, if you were on superfast broadband for that period and now on essential plus, you would have noticed a huge difference now with the broadband.

You need to look at the contract you got at that period, if there has been a mistake and sky have switched you to the lower that would be questionable as it would involve disconnecting you from fttc to the essential package which involves wiring change etc. Also the history on your account if you log in will show you the last 15 days of speed, so have a look at that.