Switching to another provider

OEngin — Thu, 22 Feb 2024 10:48:11 GMT

Hi all,

I'm switching to a new provider at the last day of my current contract with Sky. I only contacted with the new provider and they confirmed the switch will happen at the last day. I didn't renew my contract on Sky, but didn't get in touch with anyone too. Should I inform Sky to terminate my account and avoid any unexpected charges?

Re: Switching to another provider

Daniel0210 — Thu, 22 Feb 2024 10:52:22 GMT

@OEngin
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.

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Switching to another provider

Re: Switching to another provider