topic Re: Broadband slow in Broadband

Broadband slow

Sarah123451 — Sat, 17 Feb 2024 14:48:11 GMT

I have recently switched to Sky and had it for about a month. We have continuous issues with the Wi-Fi being slow, my emails for example won't download and the Wi-Fi regularly drops due to the voice icon being orange. Any advice would be most helpful as I previously had sky and it was great - the current issues I have are making me want to switch again!

Re: Broadband slow

GD1 — Sat, 17 Feb 2024 15:25:14 GMT

@Sarah123451 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Broadband slow

Sarah123451 — Sat, 17 Feb 2024 21:34:40 GMT

no worries - stats above!

Re: Broadband slow

peter-marlow+1966 — Sun, 18 Feb 2024 00:04:24 GMT

Have you asked sky for a boaster

Re: Broadband slow

cookiemonsteruk — Sun, 18 Feb 2024 04:11:40 GMT

@Sarah123451

Could you click on maintenance along the top of the screen and sign in with

Username admin

Password sky or wifi password on the back of the hub

Once on the maintenance page click show statistics at the bottom and post the table

Re: Broadband slow

Sarah123451 — Sun, 18 Feb 2024 10:19:55 GMT

thank you - stats are above

Re: Broadband slow

jamesn123 — Mon, 19 Feb 2024 11:10:20 GMT

@Sarah123451

Nothing on your router stats would suggest an issue however if your voice light is going orange then this suggests a problem somewhere down the line. Have you contacted Sky and told them about the voice light?

Re: Broadband slow

Sarah123451 — Mon, 19 Feb 2024 12:56:24 GMT

Ok thank you, I've tried to call them but I keep getting directed to the community group or to their online help! Does anyone have a number?

Re: Broadband slow

jamesn123 — Mon, 19 Feb 2024 13:10:48 GMT

@Sarah123451

I've escalated your post to Sky so you can chat with them. Look out for a message on the forum

Re: Broadband slow

Greenfingers001 — Mon, 19 Feb 2024 13:18:18 GMT

Thanks for escalating this. We’ve sent @Sarah123451 an invite to chat.

Re: Broadband slow

Addie15 — Thu, 22 Feb 2024 09:31:11 GMT

Update--We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Broadband slow

Sarah123451 — Thu, 22 Feb 2024 13:06:47 GMT

Hi, I had a message re a chat which I replied to but haven't seen a response?

Re: Broadband slow

Tom-W19 — Thu, 22 Feb 2024 13:13:02 GMT

Hi @Sarah123451

Your previous chat was closed due to no response within 48 hours.

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147