topic Re: Extremely Slow Download Speeds in Broadband

Extremely Slow Download Speeds

Doja — Wed, 21 Feb 2024 19:37:43 GMT

For the last few weeks download an upload speed has been terrible. Customer support denies anything wrong with the connection but can only get 8mbps download speed and it randomly drops below that. Got a new router recently enough but that didnt solve the issue. Ethernet cable gives the same speeds.Is there anything i can do?

Re: Extremely Slow Download Speeds

JimM1 — Thu, 22 Feb 2024 07:45:08 GMT

@Doja From the stat's you posted, there is a 32MB/s on the wan Rx b/s download, which would appear to be 11MB/s on the 2.4ghz and the remaining is on the 5ghz band. Something is causing this on the wifi signal. You need to test via Ethernet lan connection. Watch the stat's when the wan is Rx b/s is a low value that is the speed on the internet broadband side. You may have to disconnect your wireless devices to see which one is causing your issue, but looks like it is on both bands.

Re: Extremely Slow Download Speeds

Addie15 — Thu, 22 Feb 2024 08:59:24 GMT

Hi there, @Doja. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147