topic Re: Broadband issues in Broadband

Broadband issues

Gspeyton08 — Tue, 20 Feb 2024 20:38:31 GMT

Is anyone else having issues with their broadband. We are currently unable to watch anything on our fire stick without buffering every minute

Re: Broadband issues

Highlinder — Tue, 20 Feb 2024 20:40:53 GMT

@Gspeyton08 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Broadband issues

WalrusNi — Tue, 20 Feb 2024 20:43:52 GMT

Yes, cutting in and out all the time. Trying to work and it's dropping out.

Reset router, reset pc and laptop, still not working.

Sky account says no issues connecting. Quite clearly is an issue.

Re: Broadband issues

Highlinder — Tue, 20 Feb 2024 20:46:14 GMT

@WalrusNiAre you the original poster under another name or a different person?

Re: Broadband issues

Clickster — Tue, 20 Feb 2024 22:00:09 GMT

12 mbps last night 75 mbps tthis morning back down to 12 again this evening WD5 postcode 😞

Re: Broadband issues

Laura71084 — Tue, 20 Feb 2024 22:08:57 GMT

No broadband connection since 7 pm today. Router is not working. I'm unable to connect. I've carried out the test many times without success.

This is unacceptable. We work from home and this is a huge loss. Demanding refund of the monthly fees.

Moreover, the customer service is not actually working on the issue given that authomatic response is sent instead of resolving.

It would be very much appreciated if anyone from the Sky Team would escalate this immediately.

Thanks

Re: Broadband issues

Sluggy1 — Tue, 20 Feb 2024 22:34:45 GMT

I am having similar issues been down since 9pm. The website checked says no known issues in my area CW11 and they can connect to the hub. Yet everything in my house is connected to the router and has no internet usage available. This happens quite regularly at night time and sometimes early morning at weekends Sunday morning whilst watching the UFC I've noticed it too.

right now though I have reset my router 6 times and nothing is managed to connect to the internet.

any help or assistance from SKY for the lack lister performance would be great

thanks

Re: Broadband issues

Tony19731111 — Tue, 20 Feb 2024 22:38:37 GMT

Yes I can't watch anything either!

Re: Broadband issues

Tugster999 — Tue, 20 Feb 2024 22:42:58 GMT

Broadband down since 16:15 today, no detail on the problem just an automated message on the sky app saying you have a broadband problem in your area and it can take up to 2 days to fix! Any chance of telling us what the problem is Sky, we are adults and can grasp concepts. We have no idea what you are doing about it, who may be fixing it, when it will be back, nor any apologies for inturpting the connection and ending all activities. It's just not good enough, if this was a power outage or water outage, those provider networks would have had detailed information on what they are doing and when it will be fixed. You are charging a significant levy for broadband but seem to have no infrastructure to inform customers of problems, if you provide your service 24/7 which you do, why aren't you providing 24/7 help to customers, I realise that this may need engineers or technicians to resolve but some information would be useful! As a footnote gigaclear and virgin have now run fibre optic high speed broadband to the entrances of every house in our town, so what makes you better than those?

Re: Broadband issues

StevoBig — Tue, 20 Feb 2024 23:00:13 GMT

It's a nightmare tonight, no signal and slow signal! Sky puk in other rooms have lost connection

Re: Broadband issues

Nicki22 — Wed, 21 Feb 2024 00:04:59 GMT

All the light on our router are on everything is connected but it's saying there is a problem with WiFi. No devices or apps can connect to the internet. Happened suddenly at 1130 still not back on. No known issues in area apparently.

Re: Broadband issues

Broxi666 — Wed, 21 Feb 2024 02:41:06 GMT

I'm having same issues won't allow me on the internet tried a speed test didn't reach a gb download speed having to use my phone data for typing this

Re: Broadband issues

Chris2k — Wed, 21 Feb 2024 04:00:23 GMT

Yip

Mean't to be on, i believe, 70Mb download but I'm only getting anything between 2 an 6 Mb.

Re: Broadband issues

Nicki22 — Wed, 21 Feb 2024 08:46:00 GMT

It's very strange. It had been slow and buffering all day but then seemed to resolve just to then completely stop! I have same speed 32 normally. It seems to be ok this morning... we shall see

Re: Broadband issues

TimmyBGood — Wed, 21 Feb 2024 10:10:15 GMT

@Tugster999 wrote:

As a footnote gigaclear and virgin have now run fibre optic high speed broadband to the entrances of every house in our town, so what makes you better than those?

No ISP using FTTC over the Openreach network can compete with a private full-fibre supplier on either speed or price.

Re: Broadband issues

Tugster999 — Wed, 21 Feb 2024 10:41:13 GMT

Thanks for your reply but sorry I think you are missing the point, 24 month contract with gigaclear £17 per

month for 300mbs, Sky £39.50 for 55 to 60mbs, I was trying (badly obviously!) to feedback to Sky/Openreach that they no longer seem to be competitive in the broadband marketplace, shame I'm still in contract at the moment. I do though appreciate your comment and explanation. Many thanks

Re: Broadband issues

Nicki22 — Wed, 21 Feb 2024 11:26:45 GMT

This is great information thank my ou! I am out of contract at the end of the month. I have bed. Loyal to Sky for 10 years but the broadband has been getting increasingly slower despite boosters. I will look into those deals

Re: Broadband issues

Tugster999 — Wed, 21 Feb 2024 12:11:51 GMT

No problem Nicki, luckily our entire town has recently had fibre optic installed by gigaclear and then Virgin media. I definitely cannot recommend either supplier as I am not a customer of theirs yet! But it does show how competitive the market is getting, that also forced BT Openreach to then pull through new fibre optic cables to every telegraph pole too, as I guess they realised they would be left behind in the race for business. I can't though see Sky or BT supplying via that network at the same low prices advertised by those other suppliers

Re: Broadband issues

TimmyBGood — Wed, 21 Feb 2024 12:27:37 GMT

@Tugster999 wrote:

I can't though see Sky or BT supplying via that network at the same low prices advertised by those other suppliers

They probably can't, because wholesale costs on the Openreach network are higher than that. However it's worth noting that the altnet companies (apart from Virgin) don't yet have a sustainable business model and are burning through startup capital to try and reach enough prospective user addresses: longer term there's very likely to be individual supplier failures, consolidation/merger and subscription price rises in that sector.

https://www.ispreview.co.uk/index.php/2023/05/alternative-full-fibre-isps-cover-8-2-million-uk-premises-as-build-slows.html

Re: Broadband issues

Nicki22 — Wed, 21 Feb 2024 12:25:47 GMT

So what do you advise then? If these companies are unreliable do you think it's best to stay put and move to fibre with Sky albeit more expensive?