https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568451#M377145 <P>Thanks <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;please see stats below:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240220_220232_Chrome.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/97469i667A77489051F42F/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240220_220232_Chrome.jpg" alt="Screenshot_20240220_220232_Chrome.jpg" /></span></P><P> </P> Tue, 20 Feb 2024 22:05:37 GMT Mikemurg 2024-02-20T22:05:37Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568286#M377117 <P>My Internet keeps going down at least 5 to 6 times a day and I am fed up&nbsp;</P> Tue, 20 Feb 2024 19:37:03 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568286#M377117 Carrie1926 2024-02-20T19:37:03Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568298#M377120 <P>I'm having the same issue, really low download speed 12mb on speedtest (sky ultrafast plus). It's becoming almost impossible to work from home with it dropping out and running slow all the time and having to restart.&nbsp; Broadband check says everything is OK 🤷.&nbsp;&nbsp;</P> Tue, 20 Feb 2024 19:48:52 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568298#M377120 Mikemurg 2024-02-20T19:48:52Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568359#M377127 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3539667">@Carrie1926</a>&amp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3761789">@Mikemurg</a>&nbsp;Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /></P> Tue, 20 Feb 2024 20:40:23 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568359#M377127 Highlinder 2024-02-20T20:40:23Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568385#M377135 <P>Ran the service check and everything says its ok but still getting slow speeds.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240220_204824_Samsung Internet.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/97464iDE6CDC84E6D5CA16/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240220_204824_Samsung Internet.jpg" alt="Screenshot_20240220_204824_Samsung Internet.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240220_193327_Speedtest.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/97465i5B2A8110A9332172/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240220_193327_Speedtest.jpg" alt="Screenshot_20240220_193327_Speedtest.jpg" /></span></P><P> </P> Tue, 20 Feb 2024 21:04:28 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568385#M377135 Mikemurg 2024-02-20T21:04:28Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568410#M377138 <P>My WiFi has dropped consistently through the day. Checking via the app says everything is fine but there are either no lights on the router or devices not connecting</P> Tue, 20 Feb 2024 21:30:40 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568410#M377138 Martin2236 2024-02-20T21:30:40Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568435#M377141 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3761789">@Mikemurg</a>&amp; <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3977864">@Martin2236</a>&nbsp;Could you please post your router stats following the link below.<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474</A></P><P>&nbsp;</P><P>The community can see if your connection has dropped or it is something else.</P> Tue, 20 Feb 2024 21:48:37 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568435#M377141 Highlinder 2024-02-20T21:48:37Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568451#M377145 <P>Thanks <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;please see stats below:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240220_220232_Chrome.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/97469i667A77489051F42F/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240220_220232_Chrome.jpg" alt="Screenshot_20240220_220232_Chrome.jpg" /></span></P><P> </P> Tue, 20 Feb 2024 22:05:37 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568451#M377145 Mikemurg 2024-02-20T22:05:37Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568582#M377180 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3761789">@Mikemurg</a>&nbsp; For the short uptime you have on the router stats it shows no drops at all. Is it only happening on one device or all of them connected to the Wi-Fi?</P> Wed, 21 Feb 2024 08:39:46 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568582#M377180 Highlinder 2024-02-21T08:39:46Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568809#M377219 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;It happens on all of them connected to the wifi, my main concern is with the slow speed i am getting&nbsp; with Ultrafast Plus.</P> Wed, 21 Feb 2024 12:44:37 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568809#M377219 Mikemurg 2024-02-21T12:44:37Z https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568818#M377220 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3761789">@Mikemurg</a>&nbsp; Where is your router postioned whithin the property and is it out in the open?</P> Wed, 21 Feb 2024 12:48:11 GMT https://helpforum.sky.com/t5/Broadband/My-Internet-keeps-going-down-at-least-4-to-5-times-a-day/m-p/4568818#M377220 Highlinder 2024-02-21T12:48:11Z