topic Auto compensation in Broadband

Auto compensation

Jim34 — Tue, 20 Feb 2024 19:53:19 GMT

North of Scotland Now Broadband customers were with broadband for 12 hours yesterday and this morning.

While this is less than the 2 day minimum outage that would make customers eligible for auto compensation, doesn't Sky have a moral duty to compensate all customers who experience a significant outage like this one?

Re: Auto compensation

Daniel0210 — Wed, 21 Feb 2024 05:00:20 GMT

@Jim34 wrote:

North of Scotland Now Broadband customers were with broadband for 12 hours yesterday and this morning.

@Jim34

Now Broadband have their own forum I believe so you might want to post on there.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it.

I don't know whether Now Broadband operate the same scheme.

Re: Auto compensation

caesarome — Wed, 21 Feb 2024 05:50:42 GMT

@Jim34

You can ask them about this on their forum here:

https://community.nowtv.com/t5/Account-and-Billing-Broadband/bd-p/account-and-billing-bb

Re: Auto compensation

jamesn123 — Tue, 27 Feb 2024 10:57:21 GMT

@Jim34

12hours is hardly significant. Most BB contracts cost about £1 a day, if that, so you'd be entitled to what 50p? If you want such tight coverage for your broadband you need to look at business grade connections that offer SLAs & refunds for service loss.