topic Re: Internet keeps dropping in Broadband

Internet keeps dropping

ShaunK1995 — Tue, 20 Feb 2024 15:29:48 GMT

My internet keeps dropping out. I have connection to the box but the middle light keeps starting then going out. This has been ongoing for a few weeks now

Re: Internet keeps dropping

cookiemonsteruk — Tue, 20 Feb 2024 15:48:49 GMT

@ShaunK1995

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Internet keeps dropping

ShaunK1995 — Tue, 20 Feb 2024 15:58:33 GMT

Hello,

I can't get the website to come up on my phone and I can't take a picture to post on this chat? Is there any way you can access this?

Re: Internet keeps dropping

cookiemonsteruk — Tue, 20 Feb 2024 16:02:33 GMT

@ShaunK1995

You could try the service checker in the broadband section of your my sky app using 4g/5g mobile data. If it detects an external fault it should let you book an engineer