topic Re: Wifi not working in Broadband

Wifi not working

Princesaebs — Tue, 20 Feb 2024 12:32:17 GMT

It's saying on the app everything is fine but it's not working on my phone, tv or anything

Re: Wifi not working

cookiemonsteruk — Tue, 20 Feb 2024 12:34:19 GMT

@Princesaebs

Have you tried using the service checker in your my sky app on 4g/5g mobile data?

Re: Wifi not working

cookiemonsteruk — Tue, 20 Feb 2024 12:35:24 GMT

@Princesaebs

Also what colour are the lights on your sky hub

Re: Wifi not working

martin2005 — Tue, 20 Feb 2024 13:26:10 GMT

I've got the same orange light above internet in hub

Re: Wifi not working

cookiemonsteruk — Tue, 20 Feb 2024 13:33:50 GMT

@martin2005

Could you use the service checker in the broadband section of your my sky app using 4g/5g mobile data. It will still run a diagnostic and hopefully allow you to book an engineer if it detects an external fault

Re: Wifi not working

martin2005 — Tue, 20 Feb 2024 14:08:22 GMT

Says it's not working at the moment

Re: Wifi not working

cookiemonsteruk — Tue, 20 Feb 2024 14:11:14 GMT

@martin2005

@martin2005 wrote:

Says it's not working at the moment

What area are you in?

Any acknowledgement of known issues,

Re: Wifi not working

martin2005 — Tue, 20 Feb 2024 14:16:46 GMT

Swindon

saying no known faults

Re: Wifi not working

cookiemonsteruk — Tue, 20 Feb 2024 14:26:26 GMT

@martin2005

Showing an outage since yesterday on istheservicedown website. Looked bad yesterday but improving today but i would still advise you call sky re: your own issues

Contact sky on 150 from your landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland