topic Re: Message from openreach in Broadband

Message from openreach

Cmcg08 — Tue, 20 Feb 2024 10:46:58 GMT

We recieved a message from open reach to confirm activation on new broadband. However Sky messaged to say that activation is done remotely so there would be no engineer. Can someone tell me if this is a scam or legit i don't want to reply anything just incase

Re: Message from openreach

Highlinder — Tue, 20 Feb 2024 10:50:05 GMT

@Cmcg08 Most activations are done remotely so the text from Sky is real to tell you that your broadband should be enabled.

Re: Message from openreach

Cmcg08 — Tue, 20 Feb 2024 10:52:19 GMT

do you know if the message from openreach is legit.

Re: Message from openreach

Highlinder — Tue, 20 Feb 2024 10:56:59 GMT

@Cmcg08 Are you getting ultrafast broadband installed and do already have an ONT installed?

Re: Message from openreach

jamesn123 — Tue, 20 Feb 2024 10:58:46 GMT

@Cmcg08

It is a remote activation. Where in that text does it say an engineer is coming?

It is a legit message, just reply confirm if you know that the ONT has a power cable and does power up.

Re: Message from openreach

TimmyBGood — Tue, 20 Feb 2024 11:01:55 GMT

@Cmcg08

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Message from openreach

AndyStephens — Mon, 20 May 2024 09:26:44 GMT

I had the same message a couple of weeks ago (except I'm moving from Sky to Vodafone). The switch has been arranged for the end of this month, but it's not clear whether I have to reply "confirm" now, or on the day of the switch. What did you do?

Re: Message from openreach

Paul8888 — Wed, 03 Jul 2024 18:05:54 GMT

I have received the below via text from a mobile number, just want to check if genuine???

Your engineer visit is on Fri 05 Jul between 1PM - 6PM at postcode ending 1LT.

Top 2 things to know:
1. Our engineer will drill a small hole into your building to connect your Full Fibre Broadband. Because of this, we need a decision maker aged 18+ to be present.
2. If you rent the property, you'll need the landlord's permission for the work to go ahead.

Reply YES to reconfirm or CHANGE before 4pm tomorrow if you need to reschedule.

Re: Message from openreach

TimmyBGood — Wed, 03 Jul 2024 18:11:53 GMT

@Paul8888

Have you ordered or are you upgrading broadband from Sky?

Re: Message from openreach

Paul8888 — Wed, 03 Jul 2024 18:27:59 GMT

Yes fibre just found it odd that it wasn't from a short number like EE 150

Re: Message from openreach

Highlinder — Wed, 03 Jul 2024 22:18:02 GMT

@Paul8888Openreach do send out these messages to confirm that they can go ahead with the works needed.