topic Re: No internet in Broadband

No internet (North Scotland)

Sumera1 — Tue, 20 Feb 2024 09:27:31 GMT

My daughter works from home & her laptop says no internet connection found

Moderator note: Changed title to reflect topic more.

Re: No internet

jamesn123 — Mon, 19 Feb 2024 14:10:07 GMT

@Sumera1

Is the internet working for other devices?

When was it last working on the laptop?

Re: No internet

Sunni84 — Mon, 19 Feb 2024 14:18:10 GMT

My internet is down also

Re: No internet

jamesn123 — Mon, 19 Feb 2024 14:21:52 GMT

@Sunni84

If you have an issue with your service it would be better for you to create your own thread

Re: No internet

Daniel-F — Mon, 19 Feb 2024 14:31:11 GMT

Hi there,

Thanks for posting on Sky Community 🙂

We are aware of an outage currently affecting North Scotland. If you are in or around that area you may find you are having issues just now.

Teams are working to resolve this as soon as possible.

Once we have more details on the issue we will update the thread 🙂

You can also check for updates on this via our service status page here: https://www.sky.com/help/servicestatus

I am going to mark this post as the answer just to push it to the top of the thread to save people searching for it.

Thanks,

No internet

Mikey80 — Mon, 19 Feb 2024 14:45:25 GMT

Broadband is not connecting

Re: No internet

MrsMac2605 — Mon, 19 Feb 2024 14:56:16 GMT

Are you in the north of Scotland by any chance? There is a known issue in that area that I'm following

Re: No internet

Mikey80 — Mon, 19 Feb 2024 16:04:05 GMT

Thank you for the quick reply MrsMac2605, yeah I'm ballachulish area , sky automated service says they will text when connection has been restored.
regards

No internet/phone service in Inverness. Any idea when this might be resolved?

LobbanYvonne — Mon, 19 Feb 2024 16:05:08 GMT

Internet service has been down for a while now. Not able to connect to Internet or make/receive calls. Is there any sign of this service being reinstated?

Re: No internet

Daniel0210 — Mon, 19 Feb 2024 16:07:39 GMT

@Mikey80 @MrsMac2605
As you won't know how long it'll be down for see the below link which explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

Re: No internet

EricRitchie — Mon, 19 Feb 2024 16:07:58 GMT

I live in Shetland and we are the same. No phone or broadband.

No internet or landline in the iv2 postcode

Missy6 — Mon, 19 Feb 2024 16:10:58 GMT

No broadband or landlineline since lunchtime. I know it's been worked on but is there any idea on connection time?

Re: No internet or landline in the iv2 postcode

Daniel0210 — Mon, 19 Feb 2024 16:16:23 GMT

@Missy6

Sky are aware of an outage currently affecting parts of Scotland. Sky/Openreach are working to resolve this asap.

You can also check for updates on the service status page https://www.sky.com/help/servicestatus

Re: No internet

LauraKidda — Mon, 19 Feb 2024 16:18:23 GMT

North east england and I am not getting connection either

Re: No internet

Zer0 — Mon, 19 Feb 2024 16:28:58 GMT

So you stated that the compensation if from when we report it, with this issue I cant actually get through to speak to someone as it cuts me off for being known, I presume that I dont have to report it as its know by Sky?

Also what happens with my Stream subscription given I cant use that either now.

Re: No internet

YPriestley — Mon, 19 Feb 2024 16:32:29 GMT

Service status page telling me no known issues in my area! (Highlands) Yet I have no internet! I've tried all the different ways of reconnecting, through my mobile & sky q box, still no internet. And the service status page is no help!

Re: No internet

LobbanYvonne — Mon, 19 Feb 2024 16:51:45 GMT

Hi, when you go on the first page it says no known problems. You have to click on check status then type in your details. It will then update. We are in Inverness and I thought the same until I did the above. Hope this helps.

Re: No internet

ETOR — Mon, 19 Feb 2024 17:06:07 GMT

Hi all

Yes broadband down in my house in Inverness appears to be an issue in North of Scotland.

Will await re-connection

Re: No internet

jamesn123 — Mon, 19 Feb 2024 17:07:46 GMT

@Zer0 wrote:

So you stated that the compensation if from when we report it, with this issue I cant actually get through to speak to someone as it cuts me off for being known, I presume that I dont have to report it as its know by Sky?

Yes if it wont let you manually report it then it will already be recorded. Note compensation wouldn't start until Thursday and you would hope the fault will have been fixed by then.

@Zer0 wrote:
Also what happens with my Stream subscription given I cant use that either now.

Nothing. Sky Stream & Sky broadband are not linked so no provision or compensation is made for when your broadband goes down. You could use a mobile hotspot for now.

Re: No internet

AmandaSc — Mon, 19 Feb 2024 20:35:27 GMT

Anyone got Sky WiFi in Inverness back yet?