https://helpforum.sky.com/t5/Broadband/Griffiths/m-p/4567540#M376942 <P>Will I be receiving a refund for the broadband connection loss</P> Tue, 20 Feb 2024 07:31:45 GMT Paul+griffiths 2024-02-20T07:31:45Z https://helpforum.sky.com/t5/Broadband/Griffiths/m-p/4567540#M376942 <P>Will I be receiving a refund for the broadband connection loss</P> Tue, 20 Feb 2024 07:31:45 GMT https://helpforum.sky.com/t5/Broadband/Griffiths/m-p/4567540#M376942 Paul+griffiths 2024-02-20T07:31:45Z https://helpforum.sky.com/t5/Broadband/Griffiths/m-p/4567541#M376943 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3108888">@Paul+griffiths</a>&nbsp;</P> <P>Depends on how long the outage lasted.&nbsp;The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A><BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when the fault is first reported to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.</P> Tue, 20 Feb 2024 07:33:16 GMT https://helpforum.sky.com/t5/Broadband/Griffiths/m-p/4567541#M376943 Daniel0210 2024-02-20T07:33:16Z