topic Re: 18Mbps on Ultrafast 1 Fibre Broadband in Broadband

18Mbps on Ultrafast 1 Fibre Broadband

LeeMell49 — Mon, 19 Feb 2024 17:42:23 GMT

Had Ultrafast 1 full fibre broadband with a contracted 100Mbps minimum download speed.... why an i only getting 18Mbps?

jamesn123 — Mon, 19 Feb 2024 17:48:45 GMT

How are you testing it? The 100mbps quoted figure is only guaranteed over ethernet

LeeMell49 — Mon, 19 Feb 2024 17:54:44 GMT

Tested using the My Sky app. Guaranteed download speed is 100Mb/s, and Sky app is showing 18Mb/s

LeeMell49 — Mon, 19 Feb 2024 17:56:10 GMT

So, its there a guaranteed wifi download speed?

cookiemonsteruk — Mon, 19 Feb 2024 17:56:39 GMT

Could you post your hub stats

peter-marlow+1966 — Mon, 19 Feb 2024 18:18:30 GMT

If you have Netflix open the app, go to get help click on that scroll down to check network and run a test, see what that tells you

LeeMell49 — Mon, 19 Feb 2024 19:03:51 GMT

Checked Netflix and getting 7Mb/s

peter-marlow+1966 — Mon, 19 Feb 2024 19:07:22 GMT

Ring sky, when it say we have sent you a link would you like to use it say no and you will speak to an advisor

peter-marlow+1966 — Mon, 19 Feb 2024 19:08:26 GMT

Also tell them how long it's been going on for

peter-marlow+1966 — Mon, 19 Feb 2024 19:10:45 GMT

Your master phone socket will be an open reach one could be some sort of break in the phone line, or something wrong with the socket